I just purchased ffxiv for Mac OS X but can't run,feels bad.

[Grailvy]

I actually just purchases Mac OS X complete edition this morning, everything run normally until i finished transger ffxiv logo to application. and after i tried to open ffxiv apps it showns nothing :S i'm super super terrified and don't know what to do

so i search on the website https://www.reddit.com/r/ffxiv/comme...ac_client_now/ seems the MAC OS X need to be above year 2014^ ... mine spec is OS X 10.9.5 2.3 GHz Intel Core i7 mid2014 display : 1440x900 15 inches

i'm actually lose and disappointed. don't really what i can do i feel like i just wasted my 59.99$ with nothing.

[Einmimiria]

Good Morning, and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Can you provide the exact model of Mac you have? We may be able to figure out if it can play the game properly (or at all).

Additionally, do you receive any error messages upon startup? Or does it just stay blank?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Grailvy]

it just stay blank i tried to restart and update everything but nothing shown up. normally if we click open the app it should has the app logo jumping on the hot bar but it’s nothing ;-;

[Ariellendera]

Good Morning. Thank you for posting on the Final Fantasy XIV Technical Support Forums.

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Safari. Other times it occurs when an application that is running in the background is causing interference, such as Anti-virus software, firewalls, media players, web browsers, etc.

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, etc.) have been disabled and/or closed to minimize game interference.

Ensure that the latest version of Safari is installed on your Mac (even if you don't use Safari). Once Safari is up-to-date, please open the Safari browser and make sure that all Browser History and Cookies/Web Data have been DELETED. Please also make sure that "Cookies" are ACCEPTED and not being filtered.

Once these options have been adjusted, please run the Apple Update program to check that all firmware is up-to-date on your Mac OS. Once this process is complete, please re-launch the FINAL FANTASY XIV game.

If the suggestions provided above do not resolve the issue, then there is a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

*You may learn how to do this by visiting http://www.portforward.com/
Find your specific router's brand and model number from the 'List of Routers' and you will be provided a step-by-step guide on how to access these port settings.
Otherwise, your ISP may forward these ports for you.*

If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your computer directly to your modem. Please ensure that you power down both the modem and the computer for at least five minutes before attempting to connect to FINAL FANTASY XIV.

If you continue to receive these same errors when you are connected directly to the modem, then the problem lies with your ISP. We would recommend contacting them and advising them that one or more of the ports previously provided to you are being blocked or filtered, and that you do need access on these ports.

Thank you for playing Final Fantasy XIV! Hope to see you online.

[Ariellendera]

Due to no response from the OP, we are going to assume this issue is resolved and will be moving this thread to "closed concerns". Please do not hesitate to create a new thread if this issue continues or if you have new issues.

Thank you for playing Final Fantasy XIV! Hope to see you online.