Can't transfer from Jenova to Goblin

[DarvinaOu]

I can't transfer from Jenova to Goblin. My character in Jenova was created around the end of September or the 1st of October. How can I find out exactly when my character was created and when I'm eligible to transfer? I've tried emailing SE for support but have yet to receive a solid answer.

[Ariellendera]

Hello DarvinaOu, Thank you for posting on the Final Fantasy XIV Technical Support Forums.

I completely understand how frustrating this must be. This specific issue cannot be handled on the forums. Your personal information is needed to verify your account and for your privacy these type of issues are handled by the support center directly. Here is the contact information:

To reach phone support call this number.
(310) 846-0345 option 1

To reach our toll free live chat support please follow the steps below.

1. Visit the SQUARE ENIX Support Center at http://support.na.square-enix.com/
2. Select FINAL FANTASY XIV as the game title.
3. on the next screen click on "Contact".
4. You will then need to select a category and sub category from the drop down menus.
5. Next, type a basic description of your inquiry in the "Contact details" section and click "Next".
6. on the following page click "Next" again. Ignoring any Knowledge Base Suggestions that may apply.
7. Provided your contact is during SQUARE ENIX Support Center's hours of operation, you should see a Chat Support option. Click "proceed to chat support" to initiate contact with one of our Chat Support Representatives.

NOTE: Live service is available Monday through Friday, 9:00 - 18:00 (Pacific Time) (Excluding holidays)

I will be moving this thread to "separate support required"

Thank you for playing Final Fantasy XIV! Hope to see you online.