Good Morning, and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this first start occurring? Is it a recent development or has this happened for a while?

Are you using any type of USB device, such as a USB keyboard with your PS4? Have you tried using a different controller (if you have one available)?

Was there any change in your PS4 (such as a system update), that coincided with the issue?

Any additional information about the situation will help us find a solution.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!