World Transfer Workings

[S4lted]

I know for certain it has been 90 days since I have moved servers with my character, using activity feed on Lodestone. However, when I go and fill out the application it says I can not transfer.



Is there any other reason that I couldn't transfer my character right now?

Is there a way I can figure out how long until I CAN transfer?

I have tried email support and they said they could not help me over email, they asked me to use chat support but I never receive the option to do so, only use email support.

Thanks!

[Ariellendera]

Hello S4lted, Thank you for posting on the Final Fantasy XIV Technical Support Forums.

Being that your issue would require you to verify your account, you will need to contact the support center directly. Here is the instructions on how to contact support center through live chat.

To reach our live chat support please follow the steps below.

1. Visit the SQUARE ENIX Support Center at http://support.na.square-enix.com/
2. Select FINAL FANTASY XIV as the game title.
3. on the next screen click on "Contact".
4. You will then need to select a category and sub category from the drop down menus.
5. Next, type a basic description of your inquiry in the "Contact details" section and click "Next".
6. on the following page click "Next" again. Ignoring any Knowledge Base Suggestions that may apply.
7. Provided your contact is during SQUARE ENIX Support Center's hours of operation, you should see a Chat Support option. Click "proceed to chat support" to initiate contact with one of our Chat Support Representatives.

NOTE: Live service is available Monday through Friday, 9:00 - 18:00 (Pacific Time) (Excluding holidays)


Thank you for playing Final Fantasy XIV!

[S4lted]

Thanks for the response Ariellendera!

I did what you explained within live service times and still do not receive the option for Chat Support. I made sure the language was set to English.

[Ariellendera]

S4lted,

You can also contact support by phone. (310) 846-0345 option 1.

Thank you.

[S4lted]

Phone has toll fees, is there a reason it wouldn't give me Chat Support?

[Ariellendera]

S4lted,

Please use these selections.

Accounts/ID (contact category)
Registration information (sub category)

This should lead you to the live chat option. NOTE: Live service is available Monday through Friday, 9:00 - 18:00 (Pacific Time) (Excluding holidays)

[Ariellendera]

Due to no response from the OP, we are going to assume this issue is resolved and will be moving this thread to "closed concerns". Please do not hesitate to create a new thread if this issue continues or if you have new issues.

Thank you for playing Final Fantasy XIV! Hope to see you online.