Error code 90006

[KaitoMori11]

so it is disconnecting me randomly as on 12/25/17 it was working near perfectly and only disconnected me about every 3 hours however now I get kicked practically when I log in. please help.

[Ariellendera]

Hello KaitoMori11, Thank you for posting on the Final Fantasy XIV Technical Support Forums.

I will need to gather some more information from you.

Please provide:

- When the disconnects started occurring
- Platform (PC, PS4, Mac)
- Any error codes or messages you receive upon disconnect (if any)
- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Frequency at which disconnect occurs
- Where you are booted to after disconnect (Desktop, Start Screen, Character Select)

Thank you for playing Final Fantasy XIV!

[KaitoMori11]

they started the day before yesterday
pc (win 10 if that's anything)
90006 lost connection
Steam, discord and occasionally crome
anywhere between 3 seconds from logging in to the 3 hours mentioned before
booted to the start screen

[KaitoMori11]

it should be noted that I got this whole account on Christmas but had the free trial for the day before

[Ariellendera]

Thank you for your reply!


The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Internet Explorer. Other times it occurs when an application that is running in the background is causing interference, such as Anti-virus software, firewalls, media players, web browsers, etc.

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties"
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now.


Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

If the suggestions provided above do not resolve the issue, then there is a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

*You may learn how to do this by visiting http://www.portforward.com/
Find your specific router's brand and model number from the 'List of Routers' and you will be provided a step-by-step guide on how to access these port settings.
Otherwise, your ISP may forward these ports for you.*

If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your computer directly to your modem. Please ensure that you power down both the modem and the computer for at least five minutes before attempting to connect to FINAL FANTASY XIV.


If you continue to receive these same errors when you are connected directly to the modem, then the problem lies with your ISP. We would recommend contacting them and advising them that one or more of the ports previously provided to you are being blocked or filtered, and that you do need access on
these ports.

[KaitoMori11]

i said PC not ps4

[Ariellendera]

I apologize! I edited the post to reflect your correct platform.

[KaitoMori11]

still getting disconnected even after i did everything

[KaitoMori11]

when you get your servers back in decent shape I will pay
however, clearly, you don't want people to play your game if you kick the players who are paying you out of your game every ten minutes.

[Ariellendera]

Thank you for the reply Kaitomori11,

Have you tried running the game with no other programs running simultaneously? Try going to the startup tab on the task manager and disabling all of the programs. Then restart your PC. This should start the PC without any background applications. Then run the game without any other programs (Discord, Pingzapper, Geforce Experience, etc.). It's possible that one of these programs may be interfering with the game just enough to disconnect you only some of the time.

Please let us know if this solves your issue so we can better assist other players who may have the same problem.