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  1. 12-19-2017 12:31 AM #1
    DarkArvan
    Player
    DarkArvan's Avatar
    Join Date
    Aug 2013
    Posts
    322
    Character
    Flint Vega
    World
    Raiden
    Main Class
    Pictomancer Lv 100

    Audio stops sometimes in middle of the game

    Hello,

    it happens not very often, but somtimes complete Audio output just stops ingame, and there is no other solution than restart the client to get it worked again. Maybe have to do sth with windows 10 but not sure.

    Does someone have the same problem?



    Code:
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	C:\Users\Chris\OneDrive\Dokumente
FINAL FANTASY XIV - A Realm Reborn	C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn	Language 2		Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 10 Pro 64-Bit-Version (6.2, Build 9200) (16299.rs3_release.170928-1534)
SYSTEM_CPU	Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 8  SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS	F10b
SYSTEM_LANGUAGE	Deutsch (Gebietsschema: Deutsch)
SYSTEM_MEMORY	16310.984MB
SYSTEM_VIRTUAL_MEMORY	134217727.875MB
SYSTEM_PAGE_FILE	18742.984MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 476.386GB    SYSTEM_FREEDISC_SPACE 256.108GB
SYSTEM_STORAGE	D:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 698.395GB    SYSTEM_FREEDISC_SPACE 350.135GB
SYSTEM_DIRECTX_VERSION	DirectX 12
SYSTEM_GRAPHICS	NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	8086.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	8155.492 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c68c1eb90f6d242e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c68c1eb90f6d242e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c68c1eb90f6d242e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c68c1eb90f6d242e\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	23.21.0013.8859
SYSTEM_GRAPHICS_DRIVER_DATE	12/5/2017 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	Englisch
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_GRAPHICS	NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP	GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	8086.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM	8155.492 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c68c1eb90f6d242e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c68c1eb90f6d242e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c68c1eb90f6d242e\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c68c1eb90f6d242e\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	23.21.0013.8859
SYSTEM_GRAPHICS_DRIVER_DATE	12/5/2017 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	Englisch
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_SOUND	Lautsprecher (High Definition Audio-Gerät)
SYSTEM_SOUND_DEVICE_ID	{30479266-E1D0-4CC0-909C-68FC3FB86F6F}
SYSTEM_SOUND_DEVICE_NAME	HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION	6.02.16299.0015
SYSTEM_SOUND_DRIVER_LANGUAGE	Englisch
SYSTEM_SOUND_DRIVER_DATE	9/28/2017 00:00:00
SYSTEM_SOUND	Lautsprecher (Steam Streaming Speakers)
SYSTEM_SOUND_DEVICE_ID	{A1C17D60-4E01-44CB-B957-C0C642A4E7BD}
SYSTEM_SOUND_DEVICE_NAME	SteamStreamingSpeakers.sys
SYSTEM_SOUND_DRIVER_VERSION	
SYSTEM_SOUND_DRIVER_LANGUAGE	
SYSTEM_SOUND_DRIVER_DATE	7/20/2017 00:00:00
SYSTEM_SOUND	Lautsprecher (Steam Streaming Microphone)
SYSTEM_SOUND_DEVICE_ID	{BAEE0914-7734-4A5A-BD32-7CF937A9BEFB}
SYSTEM_SOUND_DEVICE_NAME	SteamStreamingMicrophone.sys
SYSTEM_SOUND_DRIVER_VERSION	
SYSTEM_SOUND_DRIVER_LANGUAGE	
SYSTEM_SOUND_DRIVER_DATE	7/28/2017 00:00:00
SYSTEM_SOUND	Headset (Logitech G430 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID	{E62FDA44-503C-4EFD-9F46-D76C8FA7A6C9}
SYSTEM_SOUND_DEVICE_NAME	USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION	6.02.16299.0015
SYSTEM_SOUND_DRIVER_LANGUAGE	Englisch
SYSTEM_SOUND_DRIVER_DATE	9/28/2017 00:00:00
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Maus
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 5  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Tastatur
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{B3C71260-999E-11E7-8001444553540000}
SYSTEM_INPUT_NAME	Corsair Gaming K70 RGB RAPIDFIRE Keyboard 
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{B3C76080-999E-11E7-8002444553540000}
SYSTEM_INPUT_NAME	Logitech G430 Gaming Headset
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{B3C78790-999E-11E7-8003444553540000}
SYSTEM_INPUT_NAME	ROCCAT Kone XTD Optical
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 573  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{B3C7D5B0-999E-11E7-8004444553540000}
SYSTEM_INPUT_NAME	ROCCAT Kone XTD Optical
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{B3C7FCC0-999E-11E7-8005444553540000}
SYSTEM_INPUT_NAME	Corsair Gaming K70 RGB RAPIDFIRE Keyboard 
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 4096  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{B3C823D0-999E-11E7-8006444553540000}
SYSTEM_INPUT_NAME	ROCCAT Kone XTD Optical
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{B3C84AE0-999E-11E7-8007444553540000}
SYSTEM_INPUT_NAME	Corsair Gaming K70 RGB RAPIDFIRE Keyboard 
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{B3C871F0-999E-11E7-8008444553540000}
SYSTEM_INPUT_NAME	Corsair Gaming K70 RGB RAPIDFIRE Keyboard 
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{4C539460-99AC-11E7-8002444553540000}
SYSTEM_INPUT_NAME	Corsair composite virtual input device
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 1024  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Corsair Utility Engine
Corsair Utility Engine
Corsair Utility Engine
Corsair Utility Engine
Corsair Utility Engine
Technical Support - Neues Thema erstellen - Google Chrome
#off-topic - Discord
Mail
Posteingang – Gmail ‎- Mail
Fotos
Fotos
Rechner
Rechner
Microsoft Store
Microsoft Store
NVIDIA GeForce Overlay
Host für die Windows Shell-Oberfläche


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

The Witcher 3 - Wild Hunt
Adobe AIR
Adobe Shockwave Player 12.3
Audacity 2.2.1
Audacity 2.1.3
Blizzard App
Destiny 2
devolo Cockpit
FileZilla Client 3.29.0
FireStorm version 2.0.0.026
The Witcher 3: Wild Hunt - Free DLC program (16 DLC)
The Witcher 3: Wild Hunt - Hearts of Stone
Heroes of the Storm
Notepad++ (32-bit x86)
NVIDIA Stereoscopic 3D Driver
Origin
qBittorrent 4.0.3
Steam
TeamViewer 13
Uplay
Assassin's Creed Origins
Tom Clancy's The Division
WD SSD Dashboard
WinMerge 2.14.0
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
EntertainTV mobil
Adobe AIR
Mirror's Edge™ Catalyst
Java 8 Update 151
Samsung Magician
FINAL FANTASY XIV - A Realm Reborn
Battlefield™ 1
WD SSD Dashboard Service
Microsoft SQL Server Compact 3.5 SP2 ENU
Die Sims™ 4
Java Auto Updater
3DMark
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25017
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25017
Google Update Helper
swMSM
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25017
Microsoft Visual C++ 2005 Redistributable
Futuremark SystemInfo
GOG Galaxy
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.7523
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61135
Corsair Utility Engine
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61135
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
I.R.I.S. OCR
Warframe
Dragon Age™: Inquisition
Microsoft ASP.NET MVC 2
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25017
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
NVIDIA PhysX (Legacy)
7-Zip 16.04 (x64)
Microsoft Office 365 - de-de
SpellForce 3
Deus Ex: Mankind Divided™
Wallpaper Engine
The Elder Scrolls V: Skyrim Special Edition
Stick Fight: The Game
VLC media player
Vulkan Run Time Libraries 1.0.61.0
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Java 8 Update 151 (64-bit)
Malwarebytes Version 3.3.1.2183
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61135
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.7523
CDBurnerXP
Inkscape 0.92.2
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Silverlight
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25017
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
HP Officejet 4620 series - Grundlegende Software für das Gerät
NVIDIA Ansel
NVIDIA 3D Vision Treiber 388.59
NVIDIA Systemsteuerung 388.59
NVIDIA Grafiktreiber 388.59
NVIDIA GeForce Experience 3.11.0.73
NVIDIA 3D Vision Controller-Treiber 369.04
NVIDIA Optimus Update 31.0.1.0
NVIDIA PhysX-Systemsoftware 9.17.0524
NVIDIA Update 31.0.1.0
NVIDIA SHIELD Streaming
NVIDIA HD-Audiotreiber 1.3.35.1
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.11.0.73
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.02.2
Oracle VM VirtualBox 5.2.2
Google Chrome
3DMark
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61135
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25017
paint.net


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe	00002AF0
C:\Program Files (x86)\Corsair\Corsair Utility Engine\CUE.exe	00002B1C
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe	00002E5C
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe	00002C84
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe	000016DC
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe	00002340
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe	00003004
C:\Program Files\Windows Defender\MSASCuiL.exe	00002944
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.10.572.0_x64__kzf8qxf38zg5c\SkypeHost.exe	00001CDC
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2017.39101.16720.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe	0000208C
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1712.3351.0_x64__8wekyb3d8bbwe\Calculator.exe	00003150
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11711.1001.5.0_x64__8wekyb3d8bbwe\WinStore.App.exe	000023E8
C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.69.336.0_x86__zpdnekdrzrea0\SpotifyWebHelper.exe	00002A2C
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.8730.21155.0_x64__8wekyb3d8bbwe\HxOutlook.exe	00003248
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.8730.21155.0_x64__8wekyb3d8bbwe\HxTsr.exe	000013A8
C:\Users\Chris\AppData\Local\Discord\app-0.0.299\Discord.exe	00002E64
C:\Users\Chris\AppData\Local\Microsoft\OneDrive\OneDrive.exe	00002984
C:\WINDOWS\Explorer.EXE	000018F8
C:\WINDOWS\system32\ApplicationFrameHost.exe	000033F8
C:\WINDOWS\system32\DllHost.exe	00001FA4
C:\WINDOWS\system32\SettingSyncHost.exe	00001D5C
C:\WINDOWS\system32\conhost.exe	000023C4
C:\Windows\System32\RuntimeBroker.exe	000033CC
C:\Windows\System32\smartscreen.exe	00000EE4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe	0000145C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe	00001B74
c:\windows\system32\sihost.exe	00001708
c:\windows\system32\svchost.exe	000026BC
c:\windows\system32\taskhostw.exe	000019EC
    (2)
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  2. 12-19-2017 06:55 AM #2
    Ariellendera
    Moderator Ariellendera's Avatar
    Join Date
    Nov 2017
    Posts
    1,027
    Hello DarkArvan Thank you for posting on the Final Fantasy XIV Technical Support Forums.

    I would like to ask you for some more information regarding your issue. What were you doing prior to to the sound going out? Does it seem to have any pattern to it? (example. The sound goes out every time I am zoning) Before the sound goes out do you make any changes? (example. plug in something or unplug anything)

    Hope to be able to assist you! Thank you for playing Final Fantasy XIV
    (0)
    Reply With Quote Reply With Quote
  3. 12-20-2017 07:25 AM #3
    Riko_Futatabi
    Player
    Riko_Futatabi's Avatar
    Join Date
    Aug 2013
    Posts
    425
    Character
    Riko Futatabi
    World
    Excalibur
    Main Class
    Black Mage Lv 90

    I've had this issue before too.

    During Shisui of the Violet Tides I lost audio just before the first boss. One other time I lost audio was during a level 50 dungeon, it might have been the Wanderers Palace(Hard) but I'm not certain. Both times I happened to be tanking on PLD or DRK.

    After the audio cut out I tabbed out and checked iTunes and a random YouTube video to see if I had audio outside of FFXIV and both times I was still able to hear audio outside of the game. To fix it, I'd have to shutdown the client and open it back up. Maybe just logging out would have helped, but I didn't try that. I restarted the client both times.

    Some additional information: I'm always using headphones and they are always plugged into the rear jack that goes straight into my motherboard.

    Code:
    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	Z:\Users\UKGC\Documents
FINAL FANTASY XIV - A Realm Reborn	C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn	Language 1		Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 10 Home 64-bit (6.2, Build 9200) (16299.rs3_release.170928-1534)
SYSTEM_CPU	Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 4  SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS	BIOS Date: 06/26/13 21:19:24 Ver: 12.05
SYSTEM_LANGUAGE	English (Regional Setting: English)
SYSTEM_MEMORY	8130.535MB
SYSTEM_VIRTUAL_MEMORY	134217727.875MB
SYSTEM_PAGE_FILE	8130.535MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 106.535GB    SYSTEM_FREEDISC_SPACE 42.327GB
SYSTEM_STORAGE	Z:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 465.759GB    SYSTEM_FREEDISC_SPACE 338.049GB
SYSTEM_DIRECTX_VERSION	DirectX 12
SYSTEM_GRAPHICS	NVIDIA GeForce GTX 770
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP	GeForce GTX 770
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	2017.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM	4065.268 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER	C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f936d37e592b25aa\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f936d37e592b25aa\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f936d37e592b25aa\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_f936d37e592b25aa\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION	23.21.0013.8813
SYSTEM_GRAPHICS_DRIVER_DATE	10/27/2017 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_SOUND	Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{8A96D8EB-B423-4A88-909B-2C59D26DB4AF}
SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	6/16/2015 00:00:00
SYSTEM_SOUND	SMT24A350-4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{936947B2-5CBC-4A87-AF17-BF4A0B88694A}
SYSTEM_SOUND_DEVICE_NAME	nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION	1.03.0035.0001
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	9/14/2017 00:00:00
SYSTEM_SOUND	Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{EDD493B8-DBDC-40DB-8801-1417669BB3F6}
SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	6/16/2015 00:00:00
SYSTEM_SOUND	Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{FCF8FD29-3FE3-452B-979A-7B5765613B8D}
SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	6/16/2015 00:00:00
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 8  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{A2FA6730-0AB3-11E3-8002444553540000}
SYSTEM_INPUT_NAME	Gaming Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{EC13B8E0-89F0-11E5-8002444553540000}
SYSTEM_INPUT_NAME	Gaming Mouse G600
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{A2FA6730-0AB3-11E3-8003444553540000}
SYSTEM_INPUT_NAME	Gaming Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{A2FA6730-0AB3-11E3-8004444553540000}
SYSTEM_INPUT_NAME	Gaming Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 24  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FINAL FANTASY XIV
Discord
Windows Shell Experience Host


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 28 NPAPI
Google Chrome
FINAL FANTASY XI: Wings of the Goddess
FINAL FANTASY XI: Treasures of Aht Urhgan
FINAL FANTASY XI: Seekers of Adoulin
FINAL FANTASY XI
FINAL FANTASY XI: Rise of the Zilart
PlayOnline Viewer & Tetra Master
FINAL FANTASY XI: Chains of Promathia
Norton Internet Security
Notepad++ (32-bit x86)
NVIDIA Stereoscopic 3D Driver
The Elder Scrolls Online
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
FINAL FANTASY XI: Wings of the Goddess
FINAL FANTASY XI: Treasures of Aht Urhgan
FINAL FANTASY XI: Seekers of Adoulin
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24210
Samsung Magician
FINAL FANTASY XIV - A Realm Reborn
FINAL FANTASY XI
ASUS GPU Tweak
Google Update Helper
Intel(R) Management Engine Components
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24210
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
FINAL FANTASY XI: Rise of the Zilart
PlayOnline Viewer & Tetra Master
FINAL FANTASY XI: Chains of Promathia
Google Update Helper
Apple Application Support (32-bit)
Apple Software Update
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24210
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24210
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Logitech Gaming Software 8.58
Intel(R) Network Connections 18.1.59.0
VLC media player
Vulkan Run Time Libraries 1.0.3.0
Vulkan Run Time Libraries 1.0.61.0
WinRAR 4.20 (64-bit)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
iTunes
Intel® Trusted Connect Service Client
VC_CRT_x64
Bonjour
Intel(R) Network Connections 18.1.59.0
Logitech Gaming Software
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24210
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA 3D Vision Driver 388.13
NVIDIA Control Panel 388.13
NVIDIA Graphics Driver 388.13
NVIDIA GeForce Experience 3.11.0.73
NVIDIA 3D Vision Controller Driver 369.04
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.0.1.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.35.1
NVIDIA Install Application
NVIDIA Miracast Virtual Audio 353.62
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.11.0.73
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.02.2
Apple Mobile Device Support
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24210
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Apple Application Support (64-bit)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe	00000F78
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe	00002334
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe	000012AC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe	00001F40
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe	00002DF4
C:\Program Files\Logitech Gaming Software\LCore.exe	0000225C
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe	00000A5C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.10.572.0_x64__kzf8qxf38zg5c\SkypeHost.exe	00001614
C:\Users\UKGC\AppData\Local\Discord\app-0.0.299\Discord.exe	00001D54
C:\Users\UKGC\AppData\Local\Microsoft\OneDrive\OneDrive.exe	00002C34
C:\WINDOWS\Explorer.EXE	00000F08
C:\WINDOWS\system32\DllHost.exe	000024D4
C:\WINDOWS\system32\SettingSyncHost.exe	00000E24
C:\WINDOWS\system32\backgroundTaskHost.exe	00000794
C:\WINDOWS\system32\conhost.exe	00002DCC
C:\Windows\System32\GameBarPresenceWriter.exe	000017D8
C:\Windows\System32\RuntimeBroker.exe	00001B08
C:\Windows\System32\TiltWheelMouse.exe	00002960
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe	00001574
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe	000021D8
c:\windows\system32\sihost.exe	00002920
c:\windows\system32\svchost.exe	0000045C
c:\windows\system32\taskhostw.exe	0000265C
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  4. 12-20-2017 07:49 AM #4
    Einmimiria
    Moderator Einmimiria's Avatar
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    Thank you for posting Riko_Futatabi,

    We recommend creating your own thread so we can assist you in a more direct manner.

    Thank you for your understanding and we hope we can assist you in enjoying Final Fantasy XIV.
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  5. 12-22-2017 12:28 PM #5
    selylibelle
    Player
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    Sep 2015
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    4
    Character
    Lumentia Cristinia
    World
    Tonberry
    Main Class
    Conjurer Lv 60
    happen to me exactly the same. randomly audio lost since 4.1 i played FFXIV since 2014 never happen to me
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  6. 12-23-2017 02:17 AM #6
    Ariellendera
    Moderator Ariellendera's Avatar
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    Nov 2017
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    1,027
    Thank you for posting selylibelle,

    We recommend creating your own thread so we can assist you in a more direct manner.

    Thank you for your understanding and we hope we can assist you in enjoying Final Fantasy XIV.
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