Game doesn't work on DirectX 11

[Fdbbio]

I've been trying to boot up the game through the launcher with directx 11 support turned to on, but it doesn't want at all to boot. I'm on Windows 10 64bit, the game never boots up, it doesn't even try, I click on play, the launcher closes and the game doesn't start, on the other side it works perfectly fine using directx 9.

I've already tried to disable all kind of overlays as I heard that they can create problems, my system specs are:

Asus GTX 980TI strix OC
16 gb of ram
Intel core i5 6600K overclocked @4.6Ghz
Windows 10 64bit

I did a driver update on the 20th of December but I've been having this problem for a while now, even before the Stormblood update.

[Imuka]

Does this also happen to other Games on your System running with Dx11?

[Ariellendera]

Hello Fdbbio,

We apologize for any inconvenience you may be experiencing. The crashing of Direct X may be caused by a variety of issue. We would suggest lowering the graphic settings in game, as the intense graphics in dungeons can cause the crashing. We also suggest that the graphics card are using the latest drivers for the card. Should you be using Direct X 11 and experiencing the issue, we would suggest reverting back to Direct X 9 to see if the issue still persists. Also make sure your Graphics card drivers are updated to the latest version (alternatively, if you feel the graphics driver update caused the issue, you can try to install an older, more stable version). Also make sure that any program that provides and overlay is also disabled. For example, if you have an Nvidia card, the drivers may suggest installing Geforce Experience. As this may interfere with the game, we suggest leaving this disabled or uninstalled. Also, try disabling or closing all background applications/programs.

Thank you for playing Final Fantasy XIV! Hope to see you online.

[Ariellendera]

Due to no response from the OP, we are going to assume this issue is resolved and will be moving this thread to "closed concerns". Please do not hesitate to create a new thread if this issue continues or if you have new issues.

Thank you for playing Final Fantasy XIV! Hope to see you online.