When submitting a bug report, please use the below template and thoroughly fill out the necessary information.
Date & Time: November 27, 2017 - December 1, 2017; Dec 17, 2017
Frequency: Sometimes
World name: Cross world servers Party Finder
(Static 1 - Primal: 1 Ultros, 1 Famfrit, 6 Exodus)
(Static 2 - Aether: Gilgamesh)
(Static 3 - Moogle EU)
Character names:
Static 1 - (Nox Aero, Nahira Vae, Alsa Rien, Petite Poutine, Quintuss Casadamius, Senna Arcadia, Ulyssandra Stern, Shezwick Tayuun)
Static 2 - (Perezident Replay, Saeno Abes, Maria Floof, Solitary Flower, Kuru Mi, Melody Memo, Alessandra Floriani, Azusa Kyrielight)
Static 3 - (Kamiro Taziko, Cyrielle Kumori, Bliink Pheonix, Eagle Master, Doctor Fake, Yuon Katan, Gynkou Muko, Chaz Ashley)
Retainer name: None
NPC name: None
Monster name: "Golden" C Bahamut Prime
Classes/Level: Warrior, Paladin, Scholar, White Mage, Dragoon, Ninja, Bard, Machinist, Summoner / All level 70
Party or solo: Party of 8 Members
In-game time: Multiple varrying or random times
Area and coordinates: Unending Coil of Bahamut / "Golden" C Bahamut Prime
Housing: None
Steps:
(Steps taken were normal raid actions)
1. Kill Twintania and Nael Deus Darnus during Terraflare phase
2. Die to Terraflare
3. Phoenix animation does not hit Bahamut prime and revives prematurely affecting 60 second cooldowns and tank / mitigation alignment. (Error message: Not yet ready.)
4. Player disconnects in the time frame after Phoenix hits Bahamut prime to before party revival (disconnects meaning there is a red disconnect circle above their name)
5. Perform tank cooldown and mitigation rotations for Akh Morn and Morn Afah
6. Dodge exaflares with a second or third exaflare lane to first exaflare lane after 2 in the first exaflare lane has exploded.
(This may be the potential problem as Bahamut Prime has to chase after the main tank causing a delay in auto attacks)
7. Attempt to kill "Golden" C Bahamut Prime before all 8 enrage Morn Afah casts go off wiping the party.
8. Battle ends prematurely with a black loading screen after only 1-5 enrage Morn Afah casts. Error message: Cannot use while casting (from a white mage or caster point of view) and Cannot execute at this time (non casters).
Scholar (Alsa Rien) disconnects during Nael and Twintania (Terraflare) to Golden Bahamut Prime transition:
9 separate disconnects:
https://www.twitch.tv/videos/206139231
https://www.twitch.tv/videos/206141789
https://www.twitch.tv/videos/206142587
https://www.twitch.tv/videos/206143653
https://www.twitch.tv/videos/206144674
https://www.twitch.tv/videos/206145321
https://www.twitch.tv/videos/206145658
https://www.twitch.tv/videos/206146086
https://www.twitch.tv/videos/206146606
https://clips.twitch.tv/SlipperyHonestChimpanzeeSoBayed
Early Nael and Twintania (Terraflare) phase to Golden Bahamut Prime transition:
(This is caused by skipping the animation of the Phoenix hitting Bahamut Prime in the belly)
Error message: Not yet ready.
https://clips.twitch.tv/SpotlessCrunchyKleeMingLee
Twitch video clips showing early instance or phase end before full enrage cast:
Error message: Cannot use while casting
https://clips.twitch.tv/ImpossibleCheerfulBaconDxCat
Error message: Cannot execute at this time
https://clips.twitch.tv/BlueBlitheOtterUncleNox
FFlog of my static having an early Golden C Bahamut Prime instance end:
(there is only 5 Morn Afah enrage casts and the hp shows a 0% wipe - with our damage per second we could have cleared if the instance had not timed out early)
Error Message: Cannot use while casting
https://www.fflogs.com/reports/ndGHq...wB/#fight=last
Additional Square Enix Support communication:
[t7737235:127d]
[t7742186:8179
Ticket Number: 7739004
Ticket Number: 7737235
Connection Specs
- Type of internet connection/provider: 25 Mbps / AT&T Uverse
- Modem maker/model number:
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\justi\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU AMD FX(tm)-6300 Six-Core Processor (6 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 3
SYSTEM_BIOS BIOS Date: 12/02/14 09:55:40 Ver: 21.01
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8174.113MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 12448.676MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.787GB SYSTEM_FREEDISC_SPACE 9.461GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.342GB SYSTEM_FREEDISC_SPACE 0.085GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.342GB SYSTEM_FREEDISC_SPACE 0.085GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 660 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 660 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2015.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4087.057 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c68c1eb90f6d242e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c68c1eb90f6d242e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c68c1eb90f6d242e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c68c1eb90f6d242e\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.8859
SYSTEM_GRAPHICS_DRIVER_DATE 12/4/2017 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (VIA HD Audio(Win 10))
SYSTEM_SOUND_DEVICE_ID {D13708D0-4646-414D-9BA8-C144BA2785F8}
SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0011.1100
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/19/2016 00:00:00
SYSTEM_SOUND HD Audio HDMI out (VIA HD Audio(Win 10))
SYSTEM_SOUND_DEVICE_ID {3DD79E66-2C8B-4277-A2D6-85E1C22F955F}
SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0011.1100
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/19/2016 00:00:00
SYSTEM_SOUND SAMSUNG-4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7B1FCE7E-2C97-4037-81AB-EBDCE28F57D0}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0035.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/14/2017 00:00:00
SYSTEM_SOUND SPDIF Interface (TX1) (VIA HD Audio(Win 10))
SYSTEM_SOUND_DEVICE_ID {EC1E84CA-076E-4318-8424-D5539424FB36}
SYSTEM_SOUND_DEVICE_NAME viahduaa.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0011.1100
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/19/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EECD5560-55C2-11E7-8001444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G105
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EED03B90-55C2-11E7-8005444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G302
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EED062A0-55C2-11E7-8006444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G302
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EED089B0-55C2-11E7-8007444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G302
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EED089B0-55C2-11E7-8008444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G302
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
boot
In-Game Bugs - Post New Thread - Google Chrome
#abysm-g1 - Discord
FINAL FANTASY XIV
Windows Shell Experience Host
NVIDIA GeForce Overlay
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Adobe AIR
Advanced Combat Tracker (remove only)
AT&T Troubleshoot & Resolve
FF Logs Uploader
GlassWire 1.2 (remove only)
Google Chrome
HP Photo Creations
League of Legends
Mudfish Cloud VPN v4.4.6
NVIDIA Stereoscopic 3D Driver
OBS Studio
Steam
TeamViewer 12
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Scan
Razer Synapse
Adobe AIR
AIO_Scan
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
DeviceDiscovery
HPProductAssistant
Java 8 Update 151
Toolbox
Samsung Magician
FINAL FANTASY XIV - A Realm Reborn
Java Auto Updater
Status
Google Update Helper
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
PS_AIO_02_ProductContext
PS_AIO_02_Software_Min
Pingzapper version 2.1.3
Microsoft Visual C++ 2005 Redistributable
WebReg
HP Update
Fax
PS_AIO_02_Software
DocProc
Copy
Epic Games Launcher
FF Logs Uploader
Edimax AC600 Wireless LAN Driver
GPBaseService2
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
SolutionCenter
Destinations
Black Desert Online
Launcher Prerequisites (x64)
HPPhotoGadget
TrayApp
C5200_Help
MarketResearch
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
League of Legends
C5200
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
BufferChm
HP Imaging Device Functions 14.0
HP Solution Center 14.0
HP Customer Participation Program 14.0
OCR Software by I.R.I.S. 14.0
Logitech Gaming Software 8.94
TAP-Windows 9.21.2
TeamSpeak 3 Client
Vulkan Run Time Libraries 1.0.61.0
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Malwarebytes version 3.3.1.2183
RAPID Mode
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Epic Games Launcher Prerequisites (x64)
Network64
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
HP Photosmart All-In-One Driver Software
NVIDIA Ansel
NVIDIA 3D Vision Driver 388.59
NVIDIA Control Panel 388.59
NVIDIA Graphics Driver 388.59
NVIDIA GeForce Experience 3.11.0.73
NVIDIA 3D Vision Controller Driver 369.04
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.0.1.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.35.1
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.11.0.73
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.02.2
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
64 Bit HP CIO Components Installer
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000032B8
C:\Program Files (x86)\Common Files\Motive\pcContextHookShim.exe 000024F0
C:\Program Files (x86)\Common Files\Motive\pcGCMessagingHost.exe 000032F4
C:\Program Files (x86)\GlassWire\GWIdlMon.exe 0000365C
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001038
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe 00002C5C
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 0000168C
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000091C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002464
C:\Program Files (x86)\Pingzapper\Engine\putty_pz.exe 000019D8
C:\Program Files (x86)\Pingzapper\Pingzapper.exe 0000325C
C:\Program Files (x86)\Razer\Razer_ManOWar71_Driver\Drivers\SysAudio\ManOWar71Helper.exe 0000326C
C:\Program Files (x86)\Samsung\RAPID\CacheFilter\SamsungRapidApp.exe 00002720
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000367C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001E1C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 00001040
C:\Program Files\ATT\8.5.1.16\ma\bin\pcTrayApp.exe 0000227C
C:\Program Files\Logitech Gaming Software\LCore.exe 00002440
C:\Program Files\Windows Defender\MSASCuiL.exe 000023A4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_12.10.572.0_x64__kzf8qxf38zg5c\SkypeHost.exe 0000229C
C:\Users\justi\AppData\Local\Discord\app-0.0.299\Discord.exe 00002F40
C:\Users\justi\AppData\Local\FluxSoftware\Flux\flux.exe 00001CE0
C:\Windows\Explorer.EXE 00000CD0
C:\Windows\System32\GameBarPresenceWriter.exe 00000224
C:\Windows\System32\RuntimeBroker.exe 00002118
C:\Windows\System32\Speech_OneCore\Common\SpeechRuntime.exe 000021F0
C:\Windows\System32\smartscreen.exe 000021FC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00000E9C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00000658
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001EFC
C:\Windows\system32\ApplicationFrameHost.exe 00001DFC
C:\Windows\system32\DllHost.exe 0000198C
C:\Windows\system32\SettingSyncHost.exe 000026CC
C:\Windows\system32\backgroundTaskHost.exe 000020C0
C:\Windows\system32\cmd.exe 00000F78
C:\Windows\system32\conhost.exe 00003718
c:\windows\system32\sihost.exe 0000181C
c:\windows\system32\svchost.exe 00002978
c:\windows\system32\taskhostw.exe 00001C64
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Laptop Model Name:
Laptop Model Number:
Browser Information
- Name and version of the browser currently in-use:
Google Chrome Version 63.0.3239.84 (Official Build) (64-bit)
- Internet Explorer Version:
Version 11.786.15063.0