service account

[adyorha]

hi i have played the game than 1 week break. now i cant log in anymore cose i dont have a valid servise account why? and whats that? ty

[worldofneil]

Sorry if this is an obvious question, but best to check the basics first... do you currently have an active subscription?

Check on: https://secure.square-enix.com/accou...vc/mogstation/

You'll be able to see your current status and reactivate etc if needed.

[Einmimiria]

Good Morning, and thank you for posting on the Final Fantasy XIV Technical Support Forums.

While this is not a technical issue, we may still be able to assist. The above poster is correct, you will get that message if you do not have subscription on the account. If you are certain that you do, please contact the Square Enix Support Center directly as they will be able to see your account and explain the situation.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Xeon]

You have a service account but it's not "active." Meaning you need to update your payment method as this has a monthly fee associated with it.

[Ariellendera]

Hello adyorha,

Just checking in with you. Please let us know if you resolved your issue. Once you pay your subscription, that error should go away.

Thank you for playing Final Fantasy XIV!

[Ariellendera]

Due to no response from the OP, we are going to assume this issue is resolved and will be moving this thread to "closed concerns". Please do not hesitate to create a new thread if this issue continues or if you have new issues.

Thank you for playing Final Fantasy XIV! Hope to see you online.