Mouse bug during main menu

[CierraMontenegro]

Hello! First of all, this is my first post ever in a forum and english isnt my main language, so if i do/say anything wrong, bear with me.

Yesterday, everything was fine, but today, when i tried to log in, my mouse would disappear from the main menu and the gamepad cursor appeared in its place. The cursor is stuck in the start button and if i try to move my mouse to somewhere else, it will simply go back to the start button again. I managed to log in the character select screen and log in by pressing "numpad 0", which apparently is the "ok" button. Once i am in game, everything has the gamepad layout, everything i try to open or use, makes that my cursor in the game UI, like inventory or menus, keeps going up.

I Checked google to see if i could find some solutions for this and this is what i tried already, so we can avoid the basics:

a) Check to see if gamepad mode is enable in game!
It isnt, its on keyboard/mouse mode and even then shows me the gamepad buttons/cursor

b) Remove any gamepad driver you use!
I did it, it didnt work u..u

c) Remove Steam/Bluestacks Overlay!
I did it, it didnt work, sadly.

No gamepad/joystick/controller is connected. The only USB i am using right now is for my headphones and mouse/keyboard, which worked before all this.

I dont know if you can help me with this, but i would appreciate any help i can get. I've been playing this dang game since 2.0 without any problems...

Thank you for the attention and for reading!

[Einmimiria]

Good afternoon, and thank you for posting on the Final Fantasy XIV Technical Support Forums.

What kind of mouse and keyboard do you have? Is it a gaming specific device? Does it have it's own driver support?

Can you list off all the USB devices on your PC?

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[CierraMontenegro]

Hello again!
I have a Razer gaming mouse, i think the name is Razer Taipan.
A logitech Keyboard, K740.

These are the only USB Stuff that i use all the time. The Mouse has a specific driver, but as i said, during one day everything was working fine and in the next day, i had this problem. I use both mouse and keyboard for quite some time now, they never caused me any trouble.

I just checked and the problem is still there u..u Thank you for the attention!

[CierraMontenegro]

Ok! here again!
You were right, apparently a gamepad driver was hidden among the other drivers of the PC, once i removed it, everything worked again.
But i dont even use controllers, so good knows how it go there...
Still, ty for the answer and have a good day o>

[Ariellendera]

Good Morning! We are so glad your issue is resolved! If you have any other issues please create a new thread. I will now be moving this thread to "support center resolved"

Thank you for playing Final Fantasy XIV