Game won't let me have my controller plugged in

[Flovorer]

Hello, I've been having an issue when trying to play the game with a controller plugged in on my PC. An error window pops up whenever I try to start the game (by pressing Play on the launcher) while the controller is plugged in or whenever I plug in my controller while the game is already running. The message reads:

An unexpected error has occurred. Exiting FINAL FANTASY XIV.
EZFRD64.DLL+3654
EZFRD64.DLL+1B2A
WINMM.DLL+2886
KERNEL32.DLL+11FE4
ntdll.dll+6EF91

The header of the message changes depending on what triggered the error. If I start the game with the controller plugged in, the header will be in Japanese (Image A). If I plug in the controller while the game is running, the header will be in English (Image B).

Image A:


Image B:


The game still runs normally (apparently) even after the message pops up. However, the window will stay on top of everything and the game closes if I either press OK on the window or close it.

I am using Windows 10 64-bit and Final Fantasy XIV with Heavensward and Stormblood expansions and support for Direct-X 11 is active. The controller I'm using is a Joystick Dual Shock For Pc Multilaser - JS030 (I understand it is not the most extraordinary of products, but I still find it weird that the game apparently won't let me use it).

I only bought the controller recently so I do not know if it is a recent occurrence or if this type of error has always been occurring (today was the first day I had the controller plugged in when starting the game).

For what I have noticed so far, no other games are affected by the controller. I would like to understand if the error is game-related or not and if there is anything I could do to solve it without having to stop using my controller.

Please, inform me if there is any more information I can provide and, if possible, how I can access it.

Thank you for your patience.

[Ariellendera]

Good Morning Flovorer, Thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did you begin getting this errors? Was there anything that updated on your PC that seemed to have caused this? I would like to suggest switching Direct X 11 off and try running on Direct X 9. Make sure that all background applications or overlays are disabled (these something interfere with our game.)

Thank you for playing Final Fantasy XIV!

[OniMuramasa]

I am also having controller issues as well, though I am not getting error messages. My controllers are either not working at all or messing with my right thumbstick. hopefully some people can shed some light with help

[Flovorer]

Good Morning Flovorer, Thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did you begin getting this errors? Was there anything that updated on your PC that seemed to have caused this? I would like to suggest switching Direct X 11 off and try running on Direct X 9. Make sure that all background applications or overlays are disabled (these something interfere with our game.)

Thank you for playing Final Fantasy XIV!

Hello, Ariellendera. Thank you for replying!

I started getting this error on December 16th, that was when I first tried using the game and the controller at the same time.
The only change I am aware of is the installation of my controllers' driver the previous day (December 15th).
I just tried switching to Direct X 9 and it actually worked! Which is even more confusing to me, but that's at least a solution.

[Ariellendera]

Thats Great Flovorer!

I will be moving this thread to "closed concerns"

Thank you for playing Final Fantasy XIV!