90k every time I am in an instance.

[crunkrock]

Disconnects started sometime around 10:00 am CST and happen anytime I go into an instance. I haven't been able to complete any dungeons or deltascape.
I am on a windows 10 PC
Wireless connection
Error codes: 9002 & 9006
No other programs running in the background.
Disconnects happen a couple minutes after starting an instance.
When I'm booted it takes me to the Start Screen.

I have tried adjusting settings in Internet Explorer, and I have gone the the port forwarding steps. No other games that I have tried today have had any sort of connection issues.

[Ariellendera]

Hello crunkrock,

I would like to suggest going through all the troubleshooting steps that we suggest. which I will provide at the end of this post.
We do suggest a wired connection, wireless can be a unstable connection for our game.

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Internet Explorer. Other times it occurs when an application that is running in the background is causing interference, such as Anti-virus software, firewalls, media players, web browsers, etc.

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties"
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now.


Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

If the suggestions provided above do not resolve the issue, then there is a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

*You may learn how to do this by visiting http://www.portforward.com/
Find your specific router's brand and model number from the 'List of Routers' and you will be provided a step-by-step guide on how to access these port settings.
Otherwise, your ISP may forward these ports for you.*

If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your computer directly to your modem. Please ensure that you power down both the modem and the computer for at least five minutes before attempting to connect to FINAL FANTASY XIV.

If you continue to receive these same errors when you are connected directly to the modem, then the problem lies with your ISP. We would recommend contacting them and advising them that one or more of the ports previously provided to you are being blocked or filtered, and that you do need access on
these ports.

Thank you for playing Final Fantasy XIV!

[crunkrock]

Like I said, I have done the IE and port forwarding steps, and according to my ISP, everything should work fine.

[Ariellendera]

crunkrock,

Have you tried on a wired connection? We do not suggest playing on a wireless connection.

[crunkrock]

Yes, I have tried. I have been playing this game since 2014 and I have been wireless the entire time. I have only used a wired connection when troubleshooting. Today is the only time that an issue like this has occurred.

[Ariellendera]

crunkrock,

We are going to be collecting information to escalate this issue very soon. Please let us know if you do happen to get a resolution. Thank you.

[crunkrock]

crunkrock,

We are going to be collecting information to escalate this issue very soon. Please let us know if you do happen to get a resolution. Thank you.

Thank you for the help.

[Ariellendera]

crunkrock,

You are most welcome.

[Ariellendera]

Due to no response from the OP, we are going to assume this issue is resolved and will be moving this thread to "closed concerns". Please do not hesitate to create a new thread if this issue continues or if you have new issues.

Thank you for playing Final Fantasy XIV! Hope to see you online.