Launcher not working and can't connect to lodestone and forums

[AlyceDetoldev]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

I’d like to thank everyone for bringing this to our attention and for your continued patience. We will be starting an investigation into this issue. We’d like to collect some additional info regarding players’ inability to log into the game or any affiliated websites. However, this information does require some personal information that we do not want you posting on the official forums, for your personal security. As such, we are sending an email directly from the Square Enix Support Center to which we would be grateful if you replied with the requested information. These will be sent to the email address associated with your Square Enix accounts, so make sure to check this and reply as soon as you can. We are doing it this way to protect your identity and the integrity of your accounts, as such please DO NOT POST ANY OF THE REQUESTED INFORMATION IN THE FORUMS. Unfortunately, we do not have a solution at this time nor can we guarantee we will find one; however, we hope to collect as much information as we can in order to assist our customers. Please contact your ISP and report the issues to them as well; the more reports that are made the more can be done about it.

Please note that not everyone in this thread will receive this email.

I do apologize for the inconvenience this has caused all of you and we hope we find some way to alleviate the issue. We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

Unfortunately, reporting this type of error to ISP in Brazil is the same as nothing. They have no training / understanding in these matters and always think that this type of error is related to the malfunction of the modem and they do not help at all. We can only pray that the ISP of Chile responds and their error is the same as ours. It's very sad to say that.

I keep waiting for the e-mail to pass information of other people who have told me, because thankfully this mistake is not happening to me.

The lack of access is not only with Final Fantasy XIV, but with all the sites and games of Square Enix.

[DoppelShifter]

Same issue here. Brazil, my ISP is Vivo and my traceroute logs show basically the exact same pattern (the 8th hop or so is a Telefonica node that sometimes doesn't appear, and around the 13th hop the packets just time out).

I tried contacting my ISP directly, but their customer support doesn't know how to handle this. They're only trained for common or menial issues that most standard clients have, so when I approached them with this problem, they just tried applying "standard protocol solutions", like asking me to check the wires, or the DSL line filters or other nonsense like that. Either that or they just dropped the call without warning.

So yeah, this is kinda hard to solve from our end.

[Elliot]

Also from Brazil, having the same issues as everyone, my ISP is Vivo. If possible send me a email and i'll provide you with the information required. Thankyou.

[jnrtorres]

even when using Mudfish in full VPN mode I only get access to the forum, mogstation, etc. I'm still unable to log into the game. my ISP is Vivo.

[filexcl]

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.2.1 - 0 | 49 | 49 | 1 | 34 | 477 | 24 |
| 10.50.1.113 - 0 | 49 | 49 | 30 | 65 | 495 | 55 |
| 10.50.1.26 - 0 | 49 | 49 | 31 | 85 | 463 | 38 |
| 84.16.11.181 - 3 | 46 | 45 | 32 | 55 | 397 | 34 |
| 94.142.116.85 - 0 | 50 | 50 | 127 | 173 | 501 | 139 |
| 176.52.251.200 - 0 | 49 | 49 | 168 | 217 | 823 | 175 |
| 213.140.35.207 - 0 | 50 | 50 | 239 | 295 | 839 | 246 |
| 5.53.3.18 - 0 | 49 | 49 | 264 | 312 | 915 | 267 |
|ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com - 0 | 50 | 50 | 250 | 298 | 915 | 268 |
| ae-4.r25.amstnl02.nl.bb.gin.ntt.net - 0 | 49 | 49 | 300 | 355 | 869 | 317 |
| ae-5.r23.asbnva02.us.bb.gin.ntt.net - 3 | 46 | 45 | 290 | 358 | 914 | 353 |
| ae-10.r22.snjsca04.us.bb.gin.ntt.net - 3 | 46 | 45 | 349 | 402 | 692 | 374 |
| ae-19.r01.snjsca04.us.bb.gin.ntt.net - 0 | 49 | 49 | 341 | 413 | 871 | 408 |
| ae-1.a00.snjsca04.us.bb.gin.ntt.net - 0 | 50 | 50 | 350 | 395 | 864 | 362 |
|xe-0-0-42-1.a00.snjsca04.us.ce.gin.ntt.net - 0 | 49 | 49 | 358 | 420 | 875 | 408 |
| 204.2.229.242 - 12 | 34 | 30 | 355 | 390 | 650 | 372 |
| 204.2.229.9 - 0 | 50 | 50 | 352 | 419 | 902 | 366 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Only 352 of ping... nice...

[TheMorilo]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

I’d like to thank everyone for bringing this to our attention and for your continued patience. We will be starting an investigation into this issue. We’d like to collect some additional info regarding players’ inability to log into the game or any affiliated websites. However, this information does require some personal information that we do not want you posting on the official forums, for your personal security. As such, we are sending an email directly from the Square Enix Support Center to which we would be grateful if you replied with the requested information. These will be sent to the email address associated with your Square Enix accounts, so make sure to check this and reply as soon as you can. We are doing it this way to protect your identity and the integrity of your accounts, as such please DO NOT POST ANY OF THE REQUESTED INFORMATION IN THE FORUMS. Unfortunately, we do not have a solution at this time nor can we guarantee we will find one; however, we hope to collect as much information as we can in order to assist our customers. Please contact your ISP and report the issues to them as well; the more reports that are made the more can be done about it.

Please note that not everyone in this thread will receive this email.

I do apologize for the inconvenience this has caused all of you and we hope we find some way to alleviate the issue. We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

I didn't receive an email, but I'll gladly provide my information.

[Mumuril]

I am from Brazil and I am also experiencing the same connection issue, my ISP Vivo. I’ve tried every single troubleshooting and still unable to play the game on my ps4. Any response from SE to solve this?

[Einmimiria]

Hello everyone,

Thank you for your enthusiasm and cooperation with resolving this issue. I understand that it may be difficult to get your ISPs to investigate this but the more reports they receive the more likely they are to escalate the situation. I suggest this because there may be something that they can do that we cannot. We have sent many emails to help gather information, if you did not receive one, this is likely because you already provided useful information in the forum or we simply could not get to everyone, however, we appreciate your willingness to participate.

Again, thank you for your patience and please keep us updated if any changes occur with this problem.

[Trauman]

I'm from paraguay and i'm having the same issue, i managed to bypass it by using mudfish to log into the game then turn off the mudfish, so whatever it's happening is only affecting the login servers, not the game server, maybe people can try that in the meanwhile, only works on pc though so if you're on ps4 you're out of luck hope it gets sorted out soon, hang on everyone!

[Hasnina]

Same problem here ISP Movistar from chile send me a email so i can help.