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  1. #12
    Player
    Xeon's Avatar
    Join Date
    Jan 2013
    Posts
    380
    Character
    Corsel Bandon
    World
    Hyperion
    Main Class
    Gladiator Lv 70
    Well, yeah, but the brazil problems have been going on since July. You all's problem just started today. The problems the Brazilians are describing are latency oriented because the server was moved, and probably can't be fixed without, once again, moving the servers. Those guys can connect, but they can't stay connected because of latency (lag).

    This pretty much eliminates it being a browser issue. I can also confidently tell you that it is not a SE problem. It is either something to do with your ISP. Maybe one of their nodes in between you and the game server in california is malfunctioning which is why you can browse other things but not FFXIV, and also why FFXIV forums works on your phones... With that said, these same things could be the result of a DDoS attack on one of your ISP's nodes, or somewhere in between your ISP and SE servers in California, and as a result, it might be out of the scope of both companies.

    I would start by contacting your ISP and asking them if they're having any routing issues to north america first. You also may try changing your DNS settings to google's or another free DNS server. You can find this info and how to change DNS settings by doing a google search. If this works, great, but if it don't, you do not have to remember or take note of your current DNS. Just re-check obtain automatically.

    You also can try using a VPN such as WTFast. This is a paid monthly service. With that said, I'm not suggesting that you pay for this service or one like it to be able to play this game, but rather to use the free trial, because if using this fixes your connection problems, then that means that it's a routing issue. You can create a paypal account for this. A new paypal account without a funding source should work for this if any of you would like to try and report your findings back here.
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    Last edited by Xeon; 12-16-2017 at 05:40 PM.