Launcher not working and can't connect to lodestone and forums

[MomoeMoe]

ARR status indicates a lot of issues from Brazil. https://arrstatus.com/tracker

[Samusaw]

ARR status indicates a lot of issues from Brazil. https://arrstatus.com/tracker

you're right, im from Brazil with ISP Vivo and next follow my tracerout:

tracert 124.150.157.254

Rastreando a rota para 124.150.157.254 com no m·ximo 30 saltos

1 <1 ms <1 ms <1 ms 192.168.15.1
2 22 ms 22 ms 22 ms gvt-rc01.grs.gvt.net.br [179.185.128.183]
3 22 ms 22 ms 22 ms 201.22.70.53.dynamic.adsl.gvt.net.br [201.22.70.
53]
4 36 ms 35 ms 35 ms 152-255-138-247.user.vivozap.com.br [152.255.138
.247]
5 65 ms 63 ms 63 ms 152-255-137-101.user.vivozap.com.br [152.255.137
.101]
6 61 ms 63 ms 60 ms 216.184.112.208
7 130 ms 127 ms 127 ms 94.142.98.153
8 191 ms 191 ms 191 ms 94.142.117.194
9 191 ms 191 ms 191 ms verio-ae5-0-grtpaopx3.net.telefonicaglobalsoluti
ons.com [213.140.52.39]
10 316 ms 317 ms 316 ms ae-15.r01.snjsca04.us.bb.gin.ntt.net [129.250.5.
33]
11 227 ms 227 ms 227 ms ae-10.r23.snjsca04.us.bb.gin.ntt.net [129.250.3.
174]
12 324 ms 322 ms 321 ms ae-21.r30.tokyjp05.jp.bb.gin.ntt.net [129.250.5.
77]
13 331 ms 327 ms 326 ms ae-10.r27.tokyjp05.jp.bb.gin.ntt.net [129.250.2.
156]
14 * * * Esgotado o tempo limite do pedido.
15 * * * Esgotado o tempo limite do pedido.
16 * * * Esgotado o tempo limite do pedido.
17 * * * Esgotado o tempo limite do pedido.
18 * * * Esgotado o tempo limite do pedido.
19 * * * Esgotado o tempo limite do pedido.
20 * * * Esgotado o tempo limite do pedido.
21 * * * Esgotado o tempo limite do pedido.
22 * * * Esgotado o tempo limite do pedido.
23 * * * Esgotado o tempo limite do pedido.
24 * * * Esgotado o tempo limite do pedido.
25 * * * Esgotado o tempo limite do pedido.
26 * * * Esgotado o tempo limite do pedido.
27 * * * Esgotado o tempo limite do pedido.
28 * * * Esgotado o tempo limite do pedido.
29 * * * Esgotado o tempo limite do pedido.
30 * * * Esgotado o tempo limite do pedido.

[OvertureEpi]

ARR status indicates a lot of issues from Brazil. https://arrstatus.com/tracker

Vivo ISP users are suffering the same issues as Chilean Movistar ones. We can't access the Lodestone, the Mogstation, neither forums or the game itself.
It started last night (I logged out around 18:30 BRST UTC-02:00).

Both Movistar and Vivo are operated by Telefonica, so I guess there must be a clearly connection between those issues.

[Yasmina]

I have the same problem as the others, my ISP is Movistar and I am from Chile. Since yesterday afternoon I can no longer enter Lodestone, Mog Station or the game forums, or the game itself!

I had to use VPN to get into the forum :/

[MomoeMoe]

Vivo ISP users are suffering the same issues as Chilean Movistar ones. We can't access the Lodestone, the Mogstation, neither forums or the game itself.
It started last night (I logged out around 18:30 BRST UTC-02:00).

Both Movistar and Vivo are operated by Telefonica, so I guess there must be a clearly connection between those issues.

But isn't Telefonica one of the largest telephone operators and mobile network providers in the world? Shouldn't this be affecting more people? At least the other South American countries.

[OvertureEpi]

But isn't Telefonica one of the largest telephone operators and mobile network providers in the world? Shouldn't this be affecting more people? At least the other South American countries.

Maybe it has something to do with some route that both chilean and brazilian connections go through.

That's not what we need here.. that's a bypass that work for some people.. on ps4 you have no Proxy to use.. we need an official response.

Yeah, there's no proxy on PS4. And even with a proxy I couldn't access Lodestone this morning.
I wonder if SQEX is already aware of this or it's gonna be like last time when users had to find a way around the DC issue.

[Vonkraft]

I'm in Brasil and experiecing the same issue: no lauch, no lodestone, no mogstation and no support contact. Only sqex store is working. And only with VIVO GVT internet service provider. Thousands of players wil be lost. I trust this issue will be solved shortly.
Tyvm

[FenrirShiba]

Has anyone tried online chat?