Launcher not working and can't connect to lodestone and forums

[Mature]

My friend hasn't received the email and he is on PS4 so any ways for him to make it work. He still can't access the Lodestone nor the forums.

I find the whole thing very bizarre. I can understand not being able to get into the game itself but blocking you all together EVEN this forums? Something doesn't seem right.

And again my friends character is :

Mina Blair
Ultros
PS4
Movistar (edited it wasn't claro)
Peru