Quote Originally Posted by Einmimiria View Post
Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

I’d like to thank everyone for bringing this to our attention and for your continued patience. We will be starting an investigation into this issue. We’d like to collect some additional info regarding players’ inability to log into the game or any affiliated websites. However, this information does require some personal information that we do not want you posting on the official forums, for your personal security. As such, we are sending an email directly from the Square Enix Support Center to which we would be grateful if you replied with the requested information. These will be sent to the email address associated with your Square Enix accounts, so make sure to check this and reply as soon as you can. We are doing it this way to protect your identity and the integrity of your accounts, as such please DO NOT POST ANY OF THE REQUESTED INFORMATION IN THE FORUMS. Unfortunately, we do not have a solution at this time nor can we guarantee we will find one; however, we hope to collect as much information as we can in order to assist our customers. Please contact your ISP and report the issues to them as well; the more reports that are made the more can be done about it.

Please note that not everyone in this thread will receive this email.

I do apologize for the inconvenience this has caused all of you and we hope we find some way to alleviate the issue. We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!
Unfortunately, reporting this type of error to ISP in Brazil is the same as nothing. They have no training / understanding in these matters and always think that this type of error is related to the malfunction of the modem and they do not help at all. We can only pray that the ISP of Chile responds and their error is the same as ours. It's very sad to say that.

I keep waiting for the e-mail to pass information of other people who have told me, because thankfully this mistake is not happening to me.

The lack of access is not only with Final Fantasy XIV, but with all the sites and games of Square Enix.