Launcher not working and can't connect to lodestone and forums

[Sicno]

Today suddenly the game launcher stopped working. It doesn't load anything at all, remaining on a black screen and after a while I get:

"A system error has ocurred: -214669211. http://frontier.ffxiv.com/version_4_0_win/index.html?rc_lang=en?time=2017-12-15-03"

And when I try to access the lodestone and the official forums they won't load. I use a cable connection to my router on desktop, but I also tried accessing the aforementioned sites on my phone over wifi with the same results. I'm posting this from my phone using mobile data from another company than the isp I use at my home PC. While that sounds like it may be an issue with my isp I find that very unlikely because these are the only sites and service (the game) that I'm having trouble with. I'm in Chile and my home isp is Movistar.

This only started happening today, after many years of playing without issues.

Edit: weird thing is that I can access other Square-Enix related pages like http://forums.na.square-enix.com/ but not http://forum.square-enix.com/ffxiv/ . Also, didn't explicitly mention it but I'm currently unable to play the game because the launcher doesn't work. THAT'S the big issue.

[YamiKoumori]

Im from Chile too, and my ISP is Movistar.
Same problem in here, others ISP have access.
Its started today.

Edit: Lodestone, Mogstone and other related pages won't load.
I'm PC/Steam user.

[filexcl]

Im from Chile too, and my ISP is Movistar.
Same problem in here, others ISP have access.
Its started today.

Edit: Lodestone, Mogstone and other related pages won't load.
I'm PC/Steam user.

Me too, but in PS4

http://frontier.ffxiv.com/version_4_0_ps4?time=2017-12-15-00

Never load.

[Kurando]

Oh I think SE mentioned a tip for PS4 users a while back. Now this might or might not work but it's worth a shot. Go to your PS4 web browser and clear the cache/cookies etc then reset your console and try loading up the game and see if you are able to get the launcher to work.

[Sicno]

So it looks like it's something with Movistar after all? But I wonder if something changed on Movistar's or SE's end, since these are the only pages/services giving me trouble.

[Navir]

Same here. Chile, Movistar. This is the route tracing;
traceroute na.finalfantasyxiv.com
traceroute to na.finalfantasyxiv.com (124.150.157.254), 30 hops max, 60 byte packets
1 gateway (192.168.0.1) 3.181 ms 3.148 ms 3.132 ms
2 Broadcom.Home (192.168.1.1) 3.146 ms 3.161 ms 3.148 ms
3 10.50.1.113 (10.50.1.113) 32.971 ms 35.007 ms 37.665 ms
4 10.50.1.114 (10.50.1.114) 39.412 ms 43.270 ms 10.50.1.26 (10.50.1.26) 43.733 ms
5 84.16.6.85 (84.16.6.85) 47.722 ms 50.035 ms 52.295 ms
6 176.52.249.37 (176.52.249.37) 147.523 ms 94.142.116.85 (94.142.116.85) 130.902 ms 94.142.118.221 (94.142.118.221) 129.755 ms
7 94.142.98.22 (94.142.98.22) 195.677 ms 213.140.36.70 (213.140.36.70) 191.425 ms 193.925 ms
8 verio-ae5-0-grtpaopx3.net.telefonicaglobalsolutions.com (213.140.52.39) 195.534 ms 196.095 ms 197.896 ms
9 ae-15.r01.snjsca04.us.bb.gin.ntt.net (129.250.5.33) 337.544 ms 339.029 ms 339.270 ms
10 ae-10.r23.snjsca04.us.bb.gin.ntt.net (129.250.3.174) 251.653 ms 253.647 ms 256.838 ms
11 * * *
12 ae-9.r26.tokyjp05.jp.bb.gin.ntt.net (129.250.2.10) 332.421 ms 328.034 ms ae-10.r27.tokyjp05.jp.bb.gin.ntt.net (129.250.2.156) 330.104 ms
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Edit; I'm using my mobile phone as a hotspot to be able to reach the forums. Not a nice solution.

[MomoeMoe]

Not only Movistar. Other countries and services also can't access. Here I can't open the lodestone not even on 3G/4G.

[ReginaStrife]

From friends, yesterday...
PS4

PC


They can not enter the game, and the subscription days are still counting.
Any concrete answer?

Greetings

[Elysium]

Same problem here.

Country: Chile
ISP: Movistar Chile
SO: Windows 10 64 bits
Version: Non steam version

I've been playing since the beta and before yesterday everything was working fine.. today I can't read the official forums.. Mogstation.. log in to the game.

We really need an official response about this problem.

[MomoeMoe]

ARR status indicates a lot of issues from Brazil. https://arrstatus.com/tracker