I'm tired of re-downloading the game....

[Lunastaa428]

I've been experiencing this problem for awhile now. I'll go to log into the game, and everything is fine. But, the moment the actual game launches I'm smacked with a list of code errors and the window closes. The list isn't even always the same, and one time it wasn't even in english. I'm not particularly tech savy, and the only thing I've found that works is to uninstall and reinstall the game. But, that takes easily two hours and I'm really tired of having that be the only solution. Has anyone else had to deal with this? I'd really love a more permanent solution than losing two hours over and over again....

[Ariellendera]

Hello Lunastaa428,

Thank you for post here in the Final Fantasy XIV Technical Support Forums. I would like to see what those errors look like. Can you post a screenshot?


Thank you again.

[Lunastaa428]

but, the game window still stays black even without the error codes.

[Ariellendera]

Thank you for your response! I am going to give you some troubleshooting steps that should resolve your issue. Please complete all the steps. (If you are on wireless we would suggest getting a wired connection.)

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Internet Explorer. Other times it occurs when an application that is running in the background is causing interference, such as Anti-virus software, firewalls, media players, web browsers, etc.

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties"
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now.


Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

If the suggestions provided above do not resolve the issue, then there is a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

*You may learn how to do this by visiting http://www.portforward.com/
Find your specific router's brand and model number from the 'List of Routers' and you will be provided a step-by-step guide on how to access these port settings.
Otherwise, your ISP may forward these ports for you.*

If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your computer directly to your modem. Please ensure that you power down both the modem and the computer for at least five minutes before attempting to connect to FINAL FANTASY XIV.

If you continue to receive these same errors when you are connected directly to the modem, then the problem lies with your ISP. We would recommend contacting them and advising them that one or more of the ports previously provided to you are being blocked or filtered, and that you do need access on these ports.

Please let us know if your issue gets resolved and what resolved it so, that we can further assist other players.

Thank you again

[Ariellendera]

Because of no reply for OP I will be moving this thread to "closed concerns" If this issue still persists please create new thread.


Thank you all for playing Final Fantasy XIV