Constantly booted from game

[Einmimiria]

Good Morning, and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Can you elaborate on the kind of disconnect you are having?

Please provide:

- When the disconnects started occurring
- Platform (PC, PS4, Mac)
- Any error codes or messages you receive upon disconnect (if any)
- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Frequency at which disconnect occurs
- Where you are booted to after disconnect (Desktop, Start Screen, Character Select)

What Server/Data Center are you on? It may be possible that going to more populated sections may result in the disconnections for you (by exacerbating existing connection issues), however this is only speculation.

As for the DDOS attacks, unfortunately I cannot comment on these or their influence on your connection with the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Boldprint]

-The disconnects started around August
-PC win7
-90002 most of the time.
-Wired connection
-No programs running in background except occasional firefox to look something up, but then i close it when I'm done.
-I get disconnected a lot, at least every 20-30 minutes if I'm just setting doing nothing. If I'm in an instance it happens 5-10 minutes and sometimes ill drop as soon as i log back in. If I'm doing maps I'll get kicked out every 15-20 minutes.
-It kicks me out to start screen.
-I'm on Aether/ Gilgamesh and there are no longer any heavy populated areas, our server is really dead since all the transfers.
I run is max settings and still get 120-150 fps, i have also ran this in minimum settings and it still happens.

[Einmimiria]

Thank you for the reply Boldpoint,

Can you think of any changes that happened around August that may have triggered this?

We do have some suggestions that may help alleviate this issue:

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

If the suggestions provided above do not resolve the issue, then there is a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

*You may learn how to do this by visiting http://www.portforward.com/
Find your specific router's brand and model number from the 'List of Routers' and you will be provided a step-by-step guide on how to access these port settings.
Otherwise, your ISP may forward these ports for you.*

If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your computer directly to your modem. Please ensure that you power down both the modem and the computer for at least five minutes before attempting to connect to FINAL FANTASY XIV.

If you continue to receive these same errors when you are connected directly to the modem, then the problem lies with your ISP. We would recommend contacting them and advising them that one or more of the ports previously provided to you are being blocked or filtered, and that you do need access on these ports.

[Boldprint]

guess ill ask if my ISP is blocking ports. I have tried all of this and nothing worked. Does IE explorer really matter? I installed it try this, but this game worked fine for yes with it not even installed on my pc.