Yea I've created 2 email tickets with auto responses of this is out of our support area to help.

The forums i haven't gotten an official response, but it was inside someone else thread about the same issue.

I finally tried in game support and they said they'd direct the ticket to a team that can help me but I've yet to hear anything back so far.
If i didn't try to wait it out so i could transfer i could have just re made on their realm but at the time it was locked and I've already gotten multiple classes to max and invested a lot of effort i prefer not to lose. Getting up to a high item level was a very trying time.

So I have pretty much learned they make great games but don't do great support, seems to be the consensus i get from about everyone...

Hoping i get a response today or at least this week..