ern815, Thank you for your reply. We do need more information from you to try and diagnosis your problem.

Where exactly are you seeing this error? On the character selection screen? When you log into that character, your hotkeys are missing entirely? Can customize them again?

If you can provide screenshots, it may help us better understand your issue.

Hotkeys and Character Config are saved locally, has there been any change in your computer right before this happened?


Thank you for playing Final Fantasy XIV!