Connection errors

[Kiupolo]

I've been experiencing errors when trying to log in- primarily 90006 on logging in with a character, but sometimes before it loads, and have also been experiencing 2002 lobby server errors- also one 10105 error this evening. I have had some clear periods, but overall this has been incredibly disruptive.

Platform: PS4
Connection: Wireless
Location: NSW, Australia
Date/Time: On and off over the last month or so.

[Ariellendera]

Hello! Thank you for playing Final Fantasy XIV!

I am going to provide you some troubleshooting steps that should resolve your issue. Please do all the steps. If this does resolve your connection issue please let us know that it is resolved and what resolved it so, that we can further assist other players.

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on PSN web browser. Please make sure that "Cookies" and "JavaScript" are ENABLED on the PSN Browser. This can be done by going to the web browser on the PS4, press the options button, then go to settings. The options for Cookies and Javascript will most likely be checked, uncheck them and then recheck them.

The fault may also lie with the "Date & Time" settings on your PlayStation 4. We would advise to please follow the provided steps to adjust your console's clock to assure it is accurate and up-to-date:
Close the FINAL FANTASY XIV game/application.
Go to [SETTINGS] on your PS4.
Select [Date and Time], and "Set via Internet". (Please do not manually set the date and time.)
Once, the date and time settings have been updated, please restart your PlayStation 4 console.
Once your console has fully restarted, please start the FINAL FANTASY XIV game/application.
Please make sure all other internet-enabled devices (including smartphones, laptop/desktop PCs, tablets, etc.) have been disabled and/or turned OFF to minimize game interference.

If the suggestions provided above do not resolve the issue, then there is a communication error. (Not the same as a connection error.)
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040
*This can be done by visiting www.portforward.com, locate your specific Router/Modem Brand and Model Number from the 'List of Routers', and you will find a step-by-step guide on how to access your ports.

If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your console directly to your modem. Please ensure that you power down both the modem and the console for at least five minutes before attempting to connect to FINAL FANTASY XIV.

If you continue to receive these same errors when you are connected directly to the modem, then the problem lies with your ISP. We would recommend contacting them and advising them that one or more of the ports previously provided to you are being blocked or filtered, and that you do need access on these ports.

Thank you again!

[Kiupolo]

Um. I might have messed this up but-

To start with, unchecking and rechecking the Javascript and cookies options in the web browser, as well as going through the Date & Time steps appears to work- if with some small lag. However, on going to a Hunt with a whole heap of people around, I experienced significant lag and errored out of the game again. I was able to get back in at that point, but experienced further errors and lag in the Labyrinth of the Ancients.

I've tried resetting these settings again- going to the opposites where I can, and swapping for Date & Time being where I'm particularly worried about having messed up, but that doesn't seem to have made a difference now. I have tried the Port Ranges, but I'm not entirely sure I understood what happens there- would you have any advice on this? Wiring up is going to be pretty awkward due to the setup at home, so I don't know if I can provide feedback there.

I do have a couple of other concerns- I used the PS3 to PS4 upgrade; would this have had any affect here in any way? If this is related to Date & Time, is it likely to occur again between daylight/non-daylight savings periods?

Thank you for your time.

[Ariellendera]

Hello Kiupolo,

Thank you for your response. You can contact your ISP and give them the port ranges and they can perform the port forwarding for you. Did you try getting on a wired connection? You can also contact your ISP regarding the issue in general. I hope that these suggestions will be helpful.

Thank you for playing Final Fantasy XIV.

[Kiupolo]

Getting on a wired connection did seem to help, so while I'm not totally sure what happened, that's still something.

Thanks again for your time!

[Einmimiria]

Hello everyone,

This thread will be moved to the 'Closed Concerns' subforum as the thread creator has found a resolution to their issue.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.