Tech support forum is ignoring posts and closing threads

[Rinuko]

But DDOS been going on and off since SB launch...

[Kaethra]

But DDOS been going on and off since SB launch...

Longer than that. Major nodes in NA (not just directed at just FFXIV) have been under attack for the last 18 months at least.

[AlexanderThorolund]

Welcome to Internet forums.

[Canadane]

If anything, they've recently become MUCH more active and willing to help I've noticed. There must have been some management change or something up there, because this is the most hands-on they've been with ever and it's great.

[Chiramu]

Seems like the "Constant 90002 error" thread where people from all data centers have actively posted since July has been closed without a response. There are still new threads being opened about the same issue, so clearly it is not resolved.

No like up to this post before now on this post. It would be nice if the people on the forum actually communicated with people, when Blizzard locks a thread, they write a post saying exactly why they are locking the thread. It would be nice if we got this from the SE guys at least.

[Hausti]

Troll thread or Drama queen? Who knows...

[Shouko]

I can attest to missing info as I made a thread about the controllers but forgot to add in the info or should have just put it in general, either way it wasn't "resolved" but it was closed. Would have been nice for at least a response saying they were closing it due to lack of info or w/e.

[Hestzhyen]

I think the real travesty of those forums are the cookie-cutter responses. Like the guy with the choppy FPS after Alt+Tabbing getting a canned reply from a rep about how the dungeon graphics might be too much for his video card and out-of-date drivers when he posted he was using a GTX 1080 with the latest available updates. I really don't think downgrading to DirectX 9 and lowering the resolution will fix the framerate issues he only encounters after switching between applications. If the rep was actually going to help they would have prompted for more information like his hardware configuration and what applications he's switching to.

I'm glad SE is interacting with us more but if that's the level of help they're going to provide, then...

[HyoMinPark]

But DDOS been going on and off since SB launch...

Yeah but the thread in question was started in 2015, I believe was when the very first post was made. And had been posted in since.

[Xeon]

OMG the tech support didn't have any active moderators posting until 2 days ago, so at least be glad they're there now.

Most (90%) or so of the lag and rubber banding is an ISP routing problem and as such, SE can't do a damn thing about it, except, I guess, move the server in your back yard. These threads should be closed and the respective posters should address the issues with their ISP. Even in the other 10% which is affected by DDoS attacks, there is no active remedy for this. It will just have to pass. They're doing the right thing closing these threads. Im further away than most players on the US servers, and I've managed to get a good stable connection with them using a VPN which proves these problems are simply nodes being affected by DDoS attacks or simply routing issues with your ISP.