I've been experiencing lag spikes since patch 4.06a.

[Riko_Futatabi]

Since there seems to be somewhat of a revival in this part of the forums. I'm going to post all this information again because this has never been resolved for me. I'm just hoping beyond hope that something can change. I will update the information where appropriate.

Things that I've previously tried and had no effect are: Reducing MTU size, port forwarding, changing DNS servers, disabling UPnP in FFXIV config and even resetting my game settings to default along with lowering my graphic settings. All this was the advice given to me via E-Mail with SE customer support. My ISP noticed no faults with my line, everything outside FFXIV is working fine. They even sent me a new router to see if that would have helped, but unfortunately it did not.

Type of Issue/Feedback: Lag spikes are constant in all locations in game. Also known as "rubber-banding". Everything will stop for a few seconds and then fast-forward to the current moment. Occasionally lasting up to 10~15 seconds and if it's longer I usually get booted to the login screen with error 90006.
Name of your Internet Service Provider (ISP): Sky
State/Country: Scotland, UK.
Date/Time: After patch 4.06a this started happening and has been constant throughout the day. Especially noticeable at the weekends, due to the increased traffic I'd assume.
World Name: Excalibur(However, I am now on Ultros and continue to experience the same problem).
Frequency: It's something I have to deal with constantly.

This is my route to the Primal Data Center(Ignore hop #2, it's normal). The issue seems to be with nodes #6, #7, #8. Also since patch 4.1 I've noticed that the SE Lobby server is now experiencing packet loss along with hop #11 on my route.

This was monitored at 00:05 GMT on Tuesday morning December 5th 2017.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                          SkyRouter.Home -    0 |  126 |  126 |    0 |    0 |    4 |    0 |
|                   No response from host -  100 |   26 |    0 |    0 |    0 |    0 |    0 |
|             be365.pr2.hobir.isp.sky.com -    0 |  126 |  126 |   16 |   17 |   20 |   18 |
|     ae-3.r02.londen03.uk.bb.gin.ntt.net -    0 |  126 |  126 |   16 |   16 |   18 |   16 |
|     ae-3.r24.londen12.uk.bb.gin.ntt.net -    0 |  126 |  126 |   16 |   16 |   29 |   17 |
|     ae-5.r24.nycmny01.us.bb.gin.ntt.net -   58 |   38 |   16 |    0 |   83 |   98 |   84 |
|     ae-2.r20.sttlwa01.us.bb.gin.ntt.net -   33 |   56 |   38 |  152 |  156 |  178 |  155 |
|     ae-0.r21.sttlwa01.us.bb.gin.ntt.net -   30 |   58 |   41 |  156 |  157 |  176 |  161 |
|     ae-3.r23.snjsca04.us.bb.gin.ntt.net -    0 |  126 |  126 |  174 |  175 |  184 |  175 |
|    ae-45.r01.snjsca04.us.bb.gin.ntt.net -    0 |  126 |  126 |  175 |  175 |  179 |  175 |
|     ae-1.a00.snjsca04.us.bb.gin.ntt.net -    6 |  106 |  100 |  172 |  174 |  204 |  173 |
|xe-0-0-42-1.a00.snjsca04.us.ce.gin.ntt.net -    0 |  126 |  126 |  182 |  182 |  186 |  183 |
|                           204.2.229.242 -   23 |   67 |   52 |  175 |  175 |  179 |  176 |
|                            204.2.229.10 -    0 |  126 |  126 |  182 |  182 |  184 |  182 |
|________________________________________________|______|______|______|______|______|______|

I've had this issue for over 3 months now. The game is becoming less and less fun due to it. The new content you add means little to me if I cannot reliably participate in it. I've been incredibly patient the past few months, I hope you can resolve this. Thanks.

I have made many posts here in the past few months also, if you need more references just look them up. And of course, if I can help out with any other information to help resolve this I will do my best.

[Ariellendera]

Hi Ya! Thank you for playing Final Fantasy XIV!

I am very sorry you are experiencing this issue! I am going to provide you with some troubleshooting tips to try. Please try them all!

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Internet Explorer. Other times it occurs when an application that is running in the background is causing interference, such as Anti-virus software, firewalls, media players, web browsers, etc.

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties"
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now.


Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

If the suggestions provided above do not resolve the issue, then there is a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

*You may learn how to do this by visiting http://www.portforward.com/
Find your specific router's brand and model number from the 'List of Routers' and you will be provided a step-by-step guide on how to access these port settings.
Otherwise, your ISP may forward these ports for you.*

If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your computer directly to your modem. Please ensure that you power down both the modem and the computer for at least five minutes before attempting to connect to FINAL FANTASY XIV.

If you continue to receive these same errors when you are connected directly to the modem, then the problem lies with your ISP. We would recommend contacting them and advising them that one or more of the ports previously provided to you are being blocked or filtered, and that you do need access on these ports.

Thank you for posting in the Final Fantasy XIV Technical Support Forums.
Please let us know if your issue gets resolved and what resolved it, So we can further assist other players.

[Riko_Futatabi]

I did try out the first half of your request about Internet Explorer etc. Unfortunately it did not resolve anything.

I'm quoting myself because the second half I have already attempted via E-Mail support, it's the exact same information about port forwarding and didn't help either, to my disappointment.

Things that I've previously tried and had no effect are: Reducing MTU size, port forwarding, changing DNS servers, disabling UPnP in FFXIV config and even resetting my game settings to default along with lowering my graphic settings. All this was the advice given to me via E-Mail with SE customer support.

My PC is directly connected to my modem. Always wired.

Honestly, I have phoned my ISP many times and asked them about various things. It feels like talking to a wall sometimes.

What I really want to understand is how can my connection change so dramatically after one patch? Are you able to genuinely answer this? I had no issues before patch 4.06a none at all. It baffles me!

[Ariellendera]

Good Morning Riko_Futatabi,

I do apologize that you are experiencing these issues, and that it is stopping you from enjoying the game! Unfortunately when there is a new patch it can cause some connection issues. These connection issues are usually resolved by the steps I have provided you. If the steps did not resolve your issue, then your issue appears to be beyond our spectrum of support at this time. I will be passing this information along so that we can keep a eye on these kind of issues.

I apologize again.

[Riko_Futatabi]

Thanks for your response. It's appreciated, even if we can't resolve this right now. I'm not sure what else I can do, I've never had such a bad connection since the very early days of 2.0.

[Ariellendera]

I will be moving this thread to "Separate Support Required"
Again, I apologize I could not be of more assistance!