DX11 not detecting GFX card

[Frryus]

This happened after the recent update. I've tried both DX9c and DX11. DX9 is able to detect and use my GTX 750 Ti but when I switch to DX11, it uses the integrated graphics from Intel. This caused my game to slow down by tons. Anyone having this issue too?

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 8.1 64-bit (6.2, Build 9200) (9600.winblue_ltsb.170914-0600)
SYSTEM_CPU Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz (4 CPUs), ~2.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS 1104
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8102.457MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 9382.457MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 150.000GB SYSTEM_FREEDISC_SPACE 67.148GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 666.301GB SYSTEM_FREEDISC_SPACE 590.233GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY16
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1792.000 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (30Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0014.4264
SYSTEM_GRAPHICS_DRIVER_DATE 9/8/2015 4:52:04 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND SHARP HDMI (Intel(R) Display Audio)
SYSTEM_SOUND_DEVICE_ID {FFE20D97-A807-4F1F-9C26-8B942738045A}
SYSTEM_SOUND_DEVICE_NAME IntcDAud.sys
SYSTEM_SOUND_DRIVER_VERSION 6.16.0000.3123
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/10/2013 1:25:25 AM
SYSTEM_SOUND Headset Earphone (2- DUALSHOCK®4 USB Wireless Adaptor)
SYSTEM_SOUND_DEVICE_ID {F71EF03E-50C6-4900-BD7F-D8FDDDC3F2DD}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.03.9600.16490
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 13/3/2014 11:56:50 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E0A918C0-3727-11E7-8001444553540000}
SYSTEM_INPUT_NAME Microsoft® Digital Media Keyboard 3000
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1280 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E0A93FD0-3727-11E7-8002444553540000}
SYSTEM_INPUT_NAME Microsoft® Digital Media Keyboard 3000
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 256 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AD60A390-AD41-11E6-8001444553540000}
SYSTEM_INPUT_NAME ROG GLADIUS
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 669 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A426AFA0-E990-11E6-8001444553540000}
SYSTEM_INPUT_NAME DUALSHOCK®4 USB Wireless Adaptor
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {AD618DF0-AD41-11E6-8002444553540000}
SYSTEM_INPUT_NAME ROG GLADIUS
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {87DC9420-3B72-11E7-8002444553540000}
SYSTEM_INPUT_NAME Duet Pencil
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {87DC9420-3B72-11E7-8004444553540000}
SYSTEM_INPUT_NAME Duet Pencil
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

[Ariellendera]

Hi Ya! Thank you for playing Final Fantasy XIV!

I am so sorry you are experiencing this issue. I understand this can be frustrating.

The crashing of Direct X may be caused by a variety of issue. We would suggest lowering the graphic settings in game, as the intense graphics in dungeons can cause the crashing. You can also contact appropriate graphic driver website
http://www.nvidia.com/Download/index.aspx
http://support.amd.com/en-us/download

Thank you for posting in the Final Fantasy XIV Technical Support Forums.
Please let us know if your issue gets resolved and what resolved it, So we can further assist other players.

[worldofneil]

when I switch to DX11, it uses the integrated graphics from Intel

It sounds like your system is auto detecting whether or not to use the NVIDIA GPU and in this case it's only recognising the standard DX9 version (ffxiv.exe and not ffxiv_dx11.exe) as a game hence that gets to the use NVIDIA card, but the DX11 version isn't recognised as a game so it just gives it the default Intel card. First of all it's probably just worth updating your NVIDIA drivers as newer drivers might fix the autodetect/update it.

Failing that though, to fix this normally you just load up the NVIDIA Control Panel and then near the top left select "Manage 3D settings". Assuming ffxiv_dx11.exe isn't already in the list you then want to add it and look for "preferred graphics processor" or something like that so you can force the NVIDIA instead of letting it autodetect. You may also need to do the same for ffxivboot.exe although I wouldn't think so.

[Einmimiria]

Thank you for posting on the Final Fantasy XIV Technical Support Forums.

In addition to our previous post, I might require a bit more information about your PC. First, is this a laptop PC? The information you provided suggests this, but I want to make sure. If so, what is the model/brand? Any information about it will help us figure out a solution. Additionally, please send a complete DXDIAG, the one you sent is helpful, but a complete DXDIAG will help us find the cause. to create a complete DXDIAG, press Windows key + R and type 'DXDIAG' in the Run command window. When the DXDIAG window pops up, select "Save all information" and post it here.

Hopefully, we can find a solution with this additional information.

[Xeon]

He is able to run DX11 to the poster a couple posts up.

You need to go into your power settings and set them to maximum performance.. This may allow the laptop to run the 750ti while gaming. Your laptop could be running the intel IGP because you're not plugged up as it will drain your battery pretty quick.

What brand / model is your laptop?

[Ariellendera]

Due to no response from the OP, we are going to assume this issue is resolved and will be moving this thread to "closed concerns". Please do not hesitate to create a new thread if this issue continues or if you have new issues.

Thank you for playing Final Fantasy XIV!