Can't save changes to HUD items.

[ThusForgotten]

I recently re-subscribed to the game, and immediately noticed my HUD was all messed up, so I went in to make some changes. Upon opening the HUD customization menu, I realized that the save option was missing. I attempted to make changes and close the menu, and was prompted with a pop-up stating that if I closed the menu, changes would not be saved...

I have attempted a clean reinstall, and the problem is still persisting. The game is completely unplayable in its current state. I hope someone out there can help me get back to playing. Thank you in advance.

Date & Time: 11/23/2017
Frequency: ?
World name: Behemoth
Character name: ThusForgotten
Retainer name: -
NPC name: -
Monster name: -
Class/Level: BRD/60
Party or solo: Solo
In-game time: 5:22AM
Area and coordinates: -
Housing: -
Steps:
1. Open main menu
2. Open HUD configuration menu
3. Make changes to HUD
4. No save option available
5. Close menu, no changes saved
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Broadband/Comcast
- Modem maker/model number: Comcast

■ PC Specs
i7 6700k
2x R9 390
16GB Gskill 2400 RAM

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Benjamin\Documents
FINAL FANTASY XIV - A Realm Reborn D:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (14393.rs1_release.171008-1615)
SYSTEM_CPU Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.E0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16343.688MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 32343.688MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 55.346GB SYSTEM_FREEDISC_SPACE 4.921GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 238.244GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon (TM) R9 390 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67B1)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8167.902 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8171.844 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\c0320046.inf_amd64_8e8f6af872d98101\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0320046.inf_amd64_8e8f6af872d98101\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0320046.inf_amd64_8e8f6af872d98101\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0320046.inf_amd64_8e8f6af872d98101\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0788.0000
SYSTEM_GRAPHICS_DRIVER_DATE 11/1/2017 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon (TM) R9 390 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67B1)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8167.902 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8171.844 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\c0320046.inf_amd64_8e8f6af872d98101\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0320046.inf_amd64_8e8f6af872d98101\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0320046.inf_amd64_8e8f6af872d98101\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0320046.inf_amd64_8e8f6af872d98101\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0788.0000
SYSTEM_GRAPHICS_DRIVER_DATE 11/1/2017 16:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {AEA9C684-6C5F-407C-B76F-7CCF3561F7C7}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.14393.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/15/2016 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {74F9381C-7879-49A6-AF4B-488643591D8B}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.14393.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/15/2016 00:00:00
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {962AA31A-CCC2-443A-934A-CECCC4351F9B}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.14393.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/15/2016 00:00:00
SYSTEM_SOUND 6 - BenQ RL2455 (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {9F229743-43E6-4B78-A1C2-FCFDF287BCE5}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/23/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {A3E857C0-9E89-11E6-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7194E340-7CD5-11E6-8002444553540000}
SYSTEM_INPUT_NAME Logitech G710 Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {71999E30-7CD5-11E6-8005444553540000}
SYSTEM_INPUT_NAME Logitech G710 Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FINAL FANTASY XIV Support Center - Google Chrome
FINAL FANTASY XIV
Settings
Windows Shell Experience Host
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Adobe Flash Player 19 NPAPI
Advanced Combat Tracker (remove only)
MSI Afterburner 4.4.0 Beta 12
Audacity 2.1.2
Adobe Help Manager
Cisco Valet Connector
LBRY 0.15.0
Fraps
Google Chrome
LMMS 1.1.3
Oblivion mod manager 1.1.12
OBS Studio
OpenAL
Origin
RivaTuner Statistics Server 7.0.0 Beta 26
Steam
TeamViewer 12
TechPowerUp GPU-Z
Heaven Benchmark version 4.0
Wrye Bash
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
LWS Pictures And Video
Microsoft_VC90_CRT_x86
AMD Settings
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
CameraHelperMsi
LWS Help_main
LWS Twitter
ph
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
LWS YouTube Plugin
bl
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Vertcoin One-Click Miner
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
erLT
Spybot Anti-Beacon
MSI Live Update 6
Google Update Helper
Corsair LINK 4
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
LWS Gallery
Microsoft Visual C++ 2005 Redistributable
Adobe Premiere Pro CS6
GOG Galaxy
LWS Launcher
Corsair LINK 4
LWS Webcam Software
Microsoft_VC80_CRT_x86
VC80CRTRedist - 8.0.50727.6195
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
LWS WLM Plugin
Adobe Help Manager
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
PlayStation(R)Network Downloader
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
NOX
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Arc
Logitech Webcam Software
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Adobe AIR
LWS Facebook
Windows Driver Package - Corsair Components, Inc. (SIUSBXP) USB (07/14/2010 3.3)
Nexus Mod Manager
7-Zip 16.02 (x64)
AMD Software
CPUID CPU-Z 1.80
Logitech Gaming Software 8.88
Notepad++ (64-bit x64)
XCOM: Enemy Unknown
Insurgency
Fallout 3
The Elder Scrolls IV: Oblivion
Fallout: New Vegas
Rust
Grand Theft Auto V
8-Bit Commando
Pillars of Eternity
The Witcher 3: Wild Hunt
FINAL FANTASY XIII
DiRT 3 Complete Edition
FINAL FANTASY TYPE-0 HD
Fallout 4
FINAL FANTASY V
FINAL FANTASY VII
FINAL FANTASY VIII
The Elder Scrolls V: Skyrim
Counter-Strike: Global Offensive
Vulkan Run Time Libraries 1.0.61.0
Vulkan Run Time Libraries 1.0.61.0
WinRAR 5.40 (64-bit)
AMD DVR64
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Windows 10 Update and Privacy Settings
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Update for Windows 10 for x64-based Systems (KB4023057)
Killer Performance Suite
AMD Settings - Branding
AMD Problem Report Wizard
Microsoft Silverlight
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Install Application
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
AMD Settings


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001F40
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 00001504
C:\Program Files\Killer Networking\Killer Control Center\KillerControlCenter.exe 000014A0
C:\Program Files\Logitech Gaming Software\LCore.exe 000017D4
C:\Program Files\Windows Defender\MSASCuiL.exe 000017B0
C:\Windows\Explorer.EXE 00000680
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000B30
C:\Windows\System32\RuntimeBroker.exe 00000D74
C:\Windows\System32\smartscreen.exe 000019E4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001124
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000106C
C:\Windows\system32\ApplicationFrameHost.exe 00000FE8
C:\Windows\system32\DllHost.exe 000005E4
C:\Windows\system32\SettingSyncHost.exe 00001668
C:\Windows\system32\sihost.exe 00000EBC
C:\Windows\system32\svchost.exe 00000ECC
C:\Windows\system32\taskhostw.exe 00000EF4
D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000011E4
D:\Program Files (x86)\TeamViewer\TeamViewer.exe 00000C60

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


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■ PS4 Specs

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Information About the Peripherals You Are Using
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[Hasrat]

If you can, you might try providing a screenshot of the HUD Layout open, without the Options window available. Not sure if the game will recognize trying to do a screenshot for that, might need to do it through computer itself (the old Print Screen, paste into Paint or something method).
Almost asked if the window may have been oddly positioned out of the way, but a clean install surely would've defaulted all of the windows.

[drsbuttenham]

i have this same exact problem