Random Disconnects

[Xaen]

Every couple of hours I get random disconnects from the game which boots me to the Start Screen, I have no idea why it is doing this but this is a recent thing is there something going on with the servers/game side that we do not know about?

I play on Odin Server (Primal data Center)

I know it is not my own internet as it does not disconnect me from other games.

[Einmimiria]

Good Morning, and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Can you elaborate on the kind of disconnect you are having?

Please provide:

- Platform (PC, PS4, Mac)
- Any error codes or messages you receive upon disconnect (if any)
- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Frequency at which disconnect occurs
- Where you are booted to after disconnect (Desktop, Start Screen, Character Select)

We hope we can be of assistance in helping you enjoy the game!

[Xaen]

- Platform (PC)

- Any error codes or messages you receive upon disconnect: - One error code i Remember is 90001

- Type of connection - wired

- Other programs running while the game is playing (if any)
Discord
Google Chrome
Logitech Gaming Software (keyboard)
Light shot (screenshot software)

- Frequency at which disconnect occurs: - It can be anywhere from 10 min to 4 hours on the random disconnects, I had one disconnect earlier then within a few minutes after it did the same again.

- Where you are booted to after disconnect (Start Screen)

[Einmimiria]

Thank you for the quick reply.

First off, I would suggest running the game without the background applications, see if this at least helps assuage the disconnects. If so, isolate which one may be interfering the most.

the 90001 is a kind of communication error (not necessarily a connection error). While we cannot definitively say what is causing this error, we can give some suggestions to help alleviate the problem.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now.
Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

If the suggestions provided above do not resolve the issue, then there is a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

*You may learn how to do this by visiting http://www.portforward.com/
Find your specific router's brand and model number from the 'List of Routers' and you will be provided a step-by-step guide on how to access these port settings.
Otherwise, your ISP may forward these ports for you.*

If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your computer directly to your modem. Please ensure that you power down both the modem and the computer for at least five minutes before attempting to connect to FINAL FANTASY XIV.

If you continue to receive these same errors when you are connected directly to the modem, then the problem lies with your ISP. We would recommend contacting them and advising them that one or more of the ports previously provided to you are being blocked or filtered, and that you do need access on these ports.

If one of these ends up solving your issue, please reply with which one so we may further assist other players who run into the same issue.