Dear Square Enix...

[Biggs]

Its fascinating that you can actually think, or are you just pretending to?



What kind of support you expect us to give you? like I said, none of us can do anything about it, call costumer service again, it helps if you can actually find a number and give them a call, not just email.

Spoken like someone that has never spent 8 hours on the phone with SE trying to get a 2 minute issue resolved.

[Neptune]

Hello everyone,

So as everyone heard with the Click and Buy issue and so, but what Square does not realize as it seems, there are people ( like for example us in Saudi Arabia ) are unable to use Click and Buy cause it will not accept a Saudi address, since the addresses here are just B.O Box and ZIP code, that's it.

At first, I contacted the support center of SE about this issue, and the answer I got is...




Now, I did what they suggested, I tried to get in contact with C&B for about 5 days with no answer from them, until I got in contact with phone and I got the answer "We cannot change our registration policies for only one country" Well, its their company after all, can't force them to do something they don't want to, though unreasonable.

So I went back to contact Square Enix support center again about this, and I also posted about it in a thread already

http://forum.square-enix.com/ffxiv/t...ayment-methods

After than less 24h (I gotta give it to them for the fast response) I got this answer...




So let me get couple of things straight here, first of all, he said South Africa, I'm from Saudi Arabia, second, a close friend of mine who plays the game was short on money and wanted to get Crysta for payment, I was able to help him with my own paypal account, which means I can buy Crysta, then why I don't have that option on my account instead of having C&B which we Saudi players, pretty sure there other countries like us, CAN NOT use as payment method?

Here are some facts, we have a pre-paid card called One Card we can use it for Crysta purchasing, we can use paypal also for payment as well, ->BUT<- We CAN NOT use Click and Buy as it won't allow us to register.

You've fixed Click and Buy for the people who can actually use it, but what about the people who supported the game since beta, since the time when Limsa Lominsa was the only area, but can not play the game cause they got only one payment method which they can not use? how long do we have to wait SE? a month? a year? maybe never? SE had a year to prepare the payment system and all what we get is one option which we cannot use.

We want to play the game as everyone else who's able to play.
We need an immediate action done to our problem.

It's just sad that people who do want to pay for the game can't even get support from Square Enix, with people telling them to go to South Africa for support. And the terrible payment system has been a thread for like 9 months on these forums. SE is obviously unprepared to support their MMO, and they shouldn't be charging for something they can't support.

EDIT: Zeref STFU you're being an idiot

[Zeref]

Spoken like someone that has never spent 8 hours on the phone with SE trying to get a 2 minute issue resolved.

You think just SE gets shitty costumer support? welcome to the world, ever tried to find out why a mystery fee appeared on your phone bill? kept getting connected with some pakistani guy who can barely speak english? sit at the phone for six hours on hold, have him finally pick up, refuse to tell you what the fee is for, than hang up on you when you ask to speak to his supervisor?

Also I hardly think C&B not supporting a backwater village is a 2 minute issue.

Neptune, kiss my ass, when I argue, I argue, I never tell anyone to shut up because, come on, dude seriously, its the internet, you gonna make me? grow up, stop taking this so seriously, you think I or anyone here actually gets emotional over this crap?... well maybe someone does, that's their issue.

[Biggs]

EDIT: Zeref STFU you're being an idiot

The term "being" indicates that people like him have a choice to NOT be one. I don't think thats the case here.

[Catapult]

Okay so now my account with Click and Buy got blocked god knows why, so gonna try to get in contact with them, hopefully get this solved.

Just for the record, thanks to everyone who contributed to solve this problem, I'll keep updating about it until it gets solved or SE decides to save the trouble by adding another method.

Now this sounds a lot like the more common problems circulating. I am very keen to hear how this develops.

[viion]

I find this stuff hilarious, why SE would do this is beyond me... Its just more fail on their side, I swear they have some real monkeys working there lol

Oh and looksee, still not fixed...

[Zeref]

The term "being" indicates that people like him have a choice to NOT be one. I don't think thats the case here.

Yeah, I know right, I'm an idot, this coming from the guy who thinks SE controls C&Bs payment methods, leave it to retards to think every company owns everything and controls everything, OMG WHY WOULD SE ALLOW TOYOTA TO PRODUCE CARS WITH FAULTY BRAKES! how bout you both get your heads out of each other's ass and quit your pathetic little circle-jerk. or do you just have an alergy to common sense?

What's hilarious is that you actually had to delete a post to actually respond with that little "clever" comeback, oh boy.

Enjoy the back of my blacklist.

[DrekeLamorte]

Yeah, I know right, I'm an idot, this coming from the guy who thinks SE controls C&Bs payment methods, leave it to retards to think every company owns everything and controls everything, OMG WHY WOULD SE ALLOW TOYOTA TO PRODUCE CARS WITH FAULTY BRAKES! how bout you both get your heads out of each other's ass and quit your pathetic little circle-jerk. or do you just have an alergy to common sense?

What's hilarious is that you actually had to delete a post to actually respond with that little "clever" comeback, oh boy.

Enjoy the back of my blacklist.

So you just post in a thread about something that is not relevant to you, make terrible analogies about things that any person with eyes and an IQ greater than a 2nd grader could see about companies influence, and bash on people discussing their opinion on the topic at hand... tooo... What?


You might want to avoid calling people from other countries "village" as "backwater" just because some shady company with a stupendous track record makes it difficult to support this game and these forums for you to troll on.

Just because it's common knowledge that things aren't perfect and companies are usually after your money and provide bad CS, doesn't mean that it's acceptable to do that. SE should reconsider their partnership with C&B. Simply stating that, "Of course it's hard, it's CS" and insulting someone, makes you come off as pompous and automatically dismissed by most for your piss-poor attitude. The only "likes" you're apt to get on posts like that are by other trolls. If you're epeen matters to you, do it to it I guess. Be sure to share all your medals with your mom, she'd be so proud.

[Triest]

Yeah, I know right, I'm an idot, this coming from the guy who thinks SE controls C&Bs payment methods, leave it to retards to think every company owns everything and controls everything, OMG WHY WOULD SE ALLOW TOYOTA TO PRODUCE CARS WITH FAULTY BRAKES! how bout you both get your heads out of each other's ass and quit your pathetic little circle-jerk. or do you just have an alergy to common sense?

What's hilarious is that you actually had to delete a post to actually respond with that little "clever" comeback, oh boy.

Enjoy the back of my blacklist.

Ugh, I see your still at it *sigh*.

Dude your just an ass, and your 'logic' is well...illogical :/

To imply the relationship between SE & CnB and their influence over them is equal to the relationship SE would have with Toyota is bunk. SE has the choice to use CnB, they may not be able to correct their uselessness, but they sure as hell can find an alternative, yet they have not and their customers pay the price, or lack their of O_o. Similarly if SE leased Toyotas for its employees and the issue you stated were to occur, they would more than likely find an alternative!!!

You, as I have stated before, are just whiteknight-ing. It's actually sad just how stupid you manage to sound by trying to sound intelligent. You insult others whose argument is logical and sound, then proceed to make bogus comparisons. You Sir White Knight are full of false analogies (look it up, you might actually learn how to argue in a logical manner).

Zeref would you...


What would you do if the bank that you use decided to only accept checks from a small group of people. They would no longer allow you to deposit anything from anyone outside of that small group. Would it not be logical for you to switch your bank? Especially if one of those that is excluded is your employer (assuming you have one).
(( In case you can't make the connection. We the players are the employers, and CnB is the bank.))

I don't actually expect you to get it and I don't know why I am wasting my time. I am sure you see the issue but you would rather flame and troll instead of being productive, or at least silent.


White Knight be whiteknight-ing

[LazyBarakat]

Yeah, I know right, I'm an idot, this coming from the guy who thinks SE controls C&Bs payment methods, leave it to retards to think every company owns everything and controls everything, OMG WHY WOULD SE ALLOW TOYOTA TO PRODUCE CARS WITH FAULTY BRAKES! how bout you both get your heads out of each other's ass and quit your pathetic little circle-jerk. or do you just have an alergy to common sense?

What's hilarious is that you actually had to delete a post to actually respond with that little "clever" comeback, oh boy.

Enjoy the back of my blacklist.

we didn't ask SE to fix C&B, we only asked for other payment methods because C&B sux and many people cannot pay for the game, they should not force us to pay while their payment system is not working for everyone in the world, your TOYOTA example just made you look totally stupid and silly.