Dear Square Enix...

[LazyBarakat]

Update: finally got my C&B account unblocked, reason was the same as first block, did not verify the card, explained to them it takes time (which usually it should...) now waiting for confirmation from bank to get the account working... hope all go well...

at least you got it unblocked, thy don't want to unblock my account because they didn't accept my bank statement for some reason, and now they are asking for the front copy of my passport, what the hell this is all about? next time they will ask me to send my birth certificate.

[Sigul]

inb4 DNA sample, but well, right now I'm trying to confirm it, I checked rates and everything through my bank, won't let me verify even though I double checked alot of times with the bank about the exact amount still won't let me, now trying to get in contact with them about this...

[LazyBarakat]

inb4 DNA sample, but well, right now I'm trying to confirm it, I checked rates and everything through my bank, won't let me verify even though I double checked alot of times with the bank about the exact amount still won't let me, now trying to get in contact with them about this...

careful, don't try more than 6 times otherwise they will block your account and if they blocked it you will be doomed

[Catapult]

I don't have much trust in ClickandDie's use of exchange rates. When I got billed, they billed me $13.19 Australian Dollars (?!?). However at the time of transaction, E9.99 would convert to around about AU$12.30. Personally, I would have preferred they billed me in Euro and let my bank handle the currency exchange, but apparantly that's not how things are being done.

Are ClickandBuy asking you for how much you were billed in THEIR currency or YOUR currency? If they haven't specified, I'd give them YOUR currency and let them do any conversion mathematics. You know, just in case they actually tried to do the assessment in your local currency rather than pounds or euro and didn't tell you.

(Ulterior motive: Trying to discern how ClickandDie go about their international billing.)

[Sigul]

They are actually asking me in their currency, I've checked many times with my bank, still gives me an error, emailed them and waiting for a response... I'm starting to give up on playing ...

[LazyBarakat]

They are actually asking me in their currency, I've checked many times with my bank, still gives me an error, emailed them and waiting for a response... I'm starting to give up on playing ...

better you call them, for them to reply on your email it will take few days, i know the correct amount from AED to USD is 3.74 AED = 1$ while it should be 3.67 , i'm not sure about Saudi Riyal, but i think since 1 AED = 1 SAR so i guess it will be the same amount, try it once but as i said before if they blocked your account you will be doomed.

[Sigul]

I didn't even enter it more than 3 times, and they blocked my account, no reason written.... I'm gonna contact them tomorrow... urgh

[Dragon]

[snip]

What Issac said covers it entirely.

OP: I hope you get this bull resolved; I too don't understand how you cannot possibly have a street address since you do live in a supposedly industrial or post-industrial nation, meaning it should be second-nature for even those with a P.O. Box (or a B.O. Box as you referred to?) to have a street address (or did I just concoct that up cause of my own silver spoon nature?).

[Sigul]

Okay, so I didn't enter the verification code/amount more than 3 times, got blocked and now they are asking me for bank statement, national ID and picture of the credit card with number covered... sigh, I think I'll just give up on this until SE decides to act, which I doubt will be anytime soon

[ShellQ8]

Welcome to the club!

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