Dear Square Enix...

[Reinheart]

Pretty sure the reps on this side of forum is looking into it but for this issue about not being able to pay because of clickandbuy and issue about wrong character or empty slot got picked I posted on YoshiP thread so if lucky and he see's that post might be able to push a little bit... that's best I can do from my end.

[Eyn]

Pretty sure the reps on this side of forum is looking into it but for this issue about not being able to pay because of clickandbuy and issue about wrong character or empty slot got picked I posted on YoshiP thread so if lucky and he see's that post might be able to push a little bit... that's best I can do from my end.

How's the respond on the japanese section (forum)?

[Reinheart]

How's the respond on the japanese section (forum)?

No response on it

[Catapult]

No response on it

There won't be. This is not the dev's problem. This is corporate Square Enix's problem. The devs probably can't say anything unless it is scripted by their lawyers.

Clearing up a few misconceptions over the last few pages of posts:
- The issue has been known about since the game launched in late 2010, but was not taken seriously at that time due to the free trial period extention making it impossible to measure the extent of the problem.
- The issue was brought to serious light when players of FFXI were forced to migrate from Playonline to the SE Account Management System. All hell broke loose in late August 2011 accordingly.
- Briefly before the migration cut-off, SE announced "we had spoken and they have heard us" and they would extend the deadline for FFXI migration until the billing system would be cleared up.
- This included implementing a new recurring credit card billing system by mid-fall (read: November at the latest)
- This new method did not eventuate. When the FFXIV pay-to-play commencement date was announced in December, it was promised the new method would be ready around the same time as billing starts (read: early Jan).
- A few weeks ago, Bay gave us an update saying that they were nearing the end of their setup of the new billing system and were about to commence testing.

The question is, how long will this testing take and will it actually PASS their testing?