Quote Originally Posted by Alucard233 View Post
my friend has been having this trouble playing the game everytime he logs in and presses play this pops up

Hello! Thank you for playing Final Fantasy XIV!

The error that your friend is getting is indeed a login restriction. This can be easily fixed by changing your password using the link in the email sent to the accounts registered email. If your friend is not able to access that email or having any other issues, they will need to contact the Support Center directly for more individual and private assistance.

The Support Center can be contacted via phone, chat or email support through the Square Enix Support Center website. Please use this link to direct you to the Final Fantasy XIV support website:
http://support.na.square-enix.com/main.php?id=5382&la=1

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Please let us know if your issue gets resolved and what resolved it, So we can further assist other players.