Random lag spikes on EU datacenter

[Sieben79]

Hello! Thank you for playing Final Fantasy XIV!

I really apologize for the issues you are experiencing! I would like to try and assist you with this. Please provide me with the following information:

Type of internet connection/provider:
Modem maker/model number:
Platform:

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Type of internet connection/provider: DSL 16MBit/O2 Germany
Modem maker/model number: FRITZ!Box 7490
Platform: PC Win 7

[Ariellendera]

Type of internet connection/provider: DSL 16MBit/O2 Germany
Modem maker/model number: FRITZ!Box 7490
Platform: PC Win 7

Hi Ya! Thank you so much for playing FFXIV! I want to encourage you to create your own thread regarding the issue so that I can assist you Directly.

Thank you again.

[Ariellendera]

...I do occasionally ping them to see if I also have issues there, which I do see a problem with 1 node on my route to the Chaos data center.

Ignore the 100% loss from the second hop, it's normal. But the 4th node has a staggering 82% packet loss right now. It's provided by Level3, this node has actually always been an issue with me. However it was usually around 15~20% packet loss, not 80%~ lol. Something is very wrong with the router there in London.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                          SkyRouter.Home -    0 |  111 |  111 |    0 |    0 |    2 |    1 |
|                   No response from host -  100 |   23 |    0 |    0 |    0 |    0 |    0 |
|             be365.pr2.hobir.isp.sky.com -    0 |  110 |  110 |   16 |   36 | 2024 |   16 |
|         lag-102.ear1.London1.Level3.net -   82 |   27 |    5 |    0 |  272 | 1293 |   17 |
|   ae-1-3107.edge5.Frankfurt1.Level3.net -    0 |  110 |  110 |   25 |   44 | 2032 |   26 |
|                            212.162.4.98 -    0 |  110 |  110 |   25 |   46 | 2033 |   26 |
|                            195.82.60.29 -    0 |  110 |  110 |   25 |   47 | 2042 |   26 |
|                            195.82.61.14 -    0 |  110 |  110 |   25 |   45 | 2031 |   26 |
|                           195.82.50.234 -    0 |  110 |  110 |   25 |   44 | 2032 |   28 |
|                             195.82.50.9 -    0 |  110 |  110 |   25 |   44 | 2031 |   25 |
|________________________________________________|______|______|______|______|______|______|

I used WinMTR app, it's really helpful in pinpointing where the packet loss/delayed packets are coming from. Perhaps more people can use this and post the results and maybe we can see if there's any pattern forming? :3

Hello! Thank you so much for playing FFXIV! I would like to encourage you to create your own thread here in the technical support forums, so that we can assist you directly!

Thank you again

[Ariellendera]

Hello! Thank you all for playing Final Fantasy XIV and for posting here in the official Technical Support Forums!

We would like to assist you all with you individual issues. We encourage everyone to create their own thread. I am going to add the general trouble shooting tips we could give for PC players. Please do all these steps. Please make sure that if one of these steps resolve your issue please let us know, so we can assist further assist other players.

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Internet Explorer. Other times it occurs when an application that is running in the background is causing interference, such as Anti-virus software, firewalls, media players, web browsers, etc.

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties"
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now.


Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

If the suggestions provided above do not resolve the issue, then there is a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

*You may learn how to do this by visiting http://www.portforward.com/
Find your specific router's brand and model number from the 'List of Routers' and you will be provided a step-by-step guide on how to access these port settings.
Otherwise, your ISP may forward these ports for you.*

If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your computer directly to your modem. Please ensure that you power down both the modem and the computer for at least five minutes before attempting to connect to FINAL FANTASY XIV.

If you continue to receive these same errors when you are connected directly to the modem, then the problem lies with your ISP. We would recommend contacting them and advising them that one or more of the ports previously provided to you are being blocked or filtered, and that you do need access on these ports.

Thank you all again!

[Karan_Vess]

Hello! Thank you for playing Final Fantasy XIV!

I really apologize for the issues you are experiencing! I would like to try and assist you with this. Please provide me with the following information:

Type of internet connection/provider:
Modem maker/model number:
Platform:

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Type of internet connection/provider: 50mbit 1&1 Internet
Modell: FRITZ!Box 7362 SL (UI)
Platform: PC

I followed your troubleshooting steps in the other post but that didn't fix the lags.
Is there anything you can say about the lots of people that have the same issue? I very much doubt that it's my connection that's causing the lags for everyone else.

[Ariellendera]

Type of internet connection/provider: 50mbit 1&1 Internet
Modell: FRITZ!Box 7362 SL (UI)
Platform: PC

I followed your troubleshooting steps in the other post but that didn't fix the lags.
Is there anything you can say about the lots of people that have the same issue? I very much doubt that it's my connection that's causing the lags for everyone else.

Hello Karan_Vess

I do apologize that you are experiencing these issues, and that it is stopping you from enjoying the game! Unfortunately when there is a new patch it can cause some connection issues. These connection issues are usually resolved by the steps I have provided you. If the steps did not resolve your issue, then your issue appears to be beyond our spectrum of support at this time. I will be passing this information along so that we can keep a eye on these kind of issues.

I apologize again.

[HiroKirito]

Any official word on this? We went from no lag to huge lag spikes following the ISP maintenance and 4.15.

This is effecting both PC and PS4 players in my static, from various European countries and providers.

Both the timing of when it started, the fact that none of us use the same isp and only two of us live in the same country and none of us had these issues pre 4.15, I think they need to seriously look at what their isp did during that maintenance window.

It's not really a problem in normal content but it's really effecting our savage weekly clears, especially when ogcds aren't coming on and off CD properly in 4S (I.e. HG, LD etc.)

[Leopard]

Type of internet connection/provider: DSL 16MBit/Deutsche Telekom
Modem maker/model number: FRITZ!Box 7490
Platform: PC Win 7

Same random Lag`s.

[Ariellendera]

Hello! Thank you all for playing Final Fantasy XIV!

If you are not the OP in this thread, we ask that you will create your own thread. As you have noticed we are actively providing technical support here in the forums. Creating your own thread will allow us to assist you on a more personal level.

Thank you.

[HiroKirito]

Hello! Thank you all for playing Final Fantasy XIV!

If you are not the OP in this thread, we ask that you will create your own thread. As you have noticed we are actively providing technical support here in the forums. Creating your own thread will allow us to assist you on a more personal level.

Thank you.

This is not a personal issue it's likely a server issue. No issues prior to your ISPs server maintainance, now theres multiple lag spikes across multiple chaos players.

People are all posting in one place to bring this to your attention. Simply stating these are separate issues blaming multiple ISPs across multiple EU countires is just a bit insulting rather than acknowledging that you're at least looking into what ever your ISP did in their maintainance window.

Edit: Also I can't post new threads in the EU forums apparenlty :/

Edit 2: fixed being able to post. New thread for this issue created.