Frequent disconnects

[Ominae]

Over the last 3 days or so have started seeing disconnections while doing instanced content. They range from every minute to several minutes between. Has happened in trials even solo, royal city of rabanastre and even my apartment. Sometimes this will be after getting the disconnection sign and a delay in casting, other times without warning. Looked to see if others had the same problem, but the closest instance I could find had a different error code. My ISP is spectrum and I am on the Phoenix server.

- Platform (PC, PS4, Mac): PC

- Any error codes or messages you receive upon disconnect (if any): 90002

- Type of connection (wired or wireless): Wireless

- Other programs running while the game is playing (if any): Discord

- Frequency at which disconnect occurs: Ranges from every minute to several minutes apart

- Where you are booted to after disconnect (Desktop, Start Screen, Character Select): Start Screen

[Ariellendera]

Hi Ya! Thank you for playing Final Fantasy XIV!

I am so sorry that you are experiencing these issues. I would like to assist you here on this thread with your 90002 error. I am providing you some troubleshooting tips. Please do all the steps.

The issue you are describing is most associated with interference with the game data. Most of the time, it results from certain security/privacy changes on Internet Explorer. Other times it occurs when an application that is running in the background is causing interference, such as Anti-virus software, firewalls, media players, web browsers, etc.

Please make sure all background applications (including anti-virus programs such as Norton, Kaspersky, Windows Defender, etc.) have been disabled and/or closed to minimize game interference.

Ensure that the latest version of Internet Explorer is installed on your PC (even if you don't use Internet Explorer), please do not use Edge as that is a different internet platform. Once Internet Explorer is up-to-date, please open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
Under the "General" tab, please delete ALL browser history.
Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
Under the "Privacy" tab, please move the slider to the lowest possible settings or to "Allow All Cookies"
Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED.
[SSL 3.0 should be UNCHECKED]
Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
Right-Click on the FFXIV launcher icon and select "Properties"
Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
Hit "Apply", then "OK" to save the changes.
Please RESTART your PC now.


Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

If the suggestions provided above do not resolve the issue, then there is a communication error.
Check the following Port Ranges on your router/modem to ensure that the following Port Ranges have been opened/forwarded/triggered:
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

*You may learn how to do this by visiting http://www.portforward.com/
Find your specific router's brand and model number from the 'List of Routers' and you will be provided a step-by-step guide on how to access these port settings.
Otherwise, your ISP may forward these ports for you.*

If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your computer directly to your modem. Please ensure that you power down both the modem and the computer for at least five minutes before attempting to connect to FINAL FANTASY XIV.

If you continue to receive these same errors when you are connected directly to the modem, then the problem lies with your ISP. We would recommend contacting them and advising them that one or more of the ports previously provided to you are being blocked or filtered, and that you do need access on these ports.

Thank you for posting in the Final Fantasy XIV Technical Support Forums.
Please let us know if your issue gets resolved and what resolved it, So we can further assist other players.

[Ominae]

So far I've run all changes up until the port forwarding entry. Went ahead and got in touch with my ISP, they replaced the modem. Still having the same issues. Setting up the port forwards and static IP today, then looking at seeing what else my ISP can do for me. At this point the issue is bad enough I'm avoiding group content.

[Ariellendera]

Ominae,
Thank you for replying. I would also like to suggest connecting using a wired connection if you are not already, and to also disable all background applications. Please keep us posted on how the port forwarding goes.

Thank you for playing Final Fantasy XIV

[Ominae]

A wired connection is not possible at this time, and the background applications were disabled. Even with the port forwards having a lot of delay and the occasional disconnect while running trials. Going to see if the new modem has wifi and attempt bypassing the router. So far nothing has helped stop these 90002 errors.

[Ariellendera]

We do recommend being on a wired connection. If you are not, that could very well be the issue.

[Ariellendera]

Due to no response from the OP, we are going to assume this issue is resolved and will be moving this thread to "closed concerns". Please do not hesitate to create a new thread if this issue continues or if you have new issues.

Thank you for playing Final Fantasy XIV!