Greetings, Jade Weiss!

Thank you for your patience while your concern was being investigated. In order to continue on with the investigation, we would like to ask you to try to reinstall both the client and the game files to see if it helps resolve the issue. If you continue to experience the same issues after reinstallation, please resubmit your report with all of your information, including the details about reinstalling both the game and the client, and we will make sure to escalate your report for further investigation. Thanks again for your patience and cooperation!