An unexpected error has occurred. Exiting Final Fantasy XIV

[Dsherman]

I am also getting very similar errors when attempting to exit the client. Even if I have only just logged on from the updater/launcher the errors occur.

Just a few days ago, I completely reinstalled everything on my laptop, starting with a clean install (with all previous partitions removed from the devices to start the install of Windows 10 version 1709). The error had not occurred prior to the reinstall, but it has occurred every time I exit the client since the install under specific conditions:

1. The client is running the game Full Screen.

2. The client is running the game with DirectX 11.

If I turn off the DirectX 11 switch in the updater/launcher prior to selecting the Play button, the error does not occur.

If I leave the DirectX 11 switch turned on, but change the System configuration over to Windowed mode before selecting Exit, the error does not occur.

When the error occurs, it always occurs twice... the second time it is still trying to exit the client software in reaction to the first time.

After the second error (once I click the OK button), the next message is that "Final Fantasy XIV ... has stopped working". There is a small delay before this final message, but it does come up.... after clicking the button to close the program, I am returned to the Desktop.


I have also done a similar complete reinstall starting with a clean install of Windows 10 Version 1709 on another PC I have (A Desktop tower type instead of a laptop).. and the error does not occur on that machine. I have no clue on why I am getting differing results.