No save option for HUD

[drsbuttenham]

When I click edit HUD, the graph paper page opens up and i can move everything around, but with no options for me to save or create profiles. Ive had a friend log in on his computer to try and edit my HUD for me and it works fine for him, but not for me. If i hit escape it says all unsaved changes will be deleted, if i click ok it deletes them, and if i click cancel i stay on the page. This is insanely frustrating...
Date & Time: Anytime
Frequency: Everytime I log in
World name: brynhilder
Character name: lily stoned


■ PC Specs

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\JUNIOR\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_CPU Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz (8 CPUs), ~2.9GHz
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SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 176.222GB
SYSTEM_DIRECTX_VERSION DirectX 11
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SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
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SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
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SYSTEM_GRAPHICS_DRIVER_DATE 8/21/2017 11:22:04 PM
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
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SYSTEM_SOUND_DEVICE_ID {4F430E99-3522-49BC-A399-57C460517011}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 5:44:23 AM
SYSTEM_SOUND 3 - LG TV (2- AMD High Definition Audio Device)
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/6/2017 4:42:38 PM
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SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 5:44:23 AM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2B798820-8512-11E7-8001444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4B832180-8512-11E7-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Chroma
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SYSTEM_INPUT {4D08D720-8512-11E7-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4DBC2190-8512-11E7-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0




-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\PROGRA~2\RAPTRI~1\Raptr\raptr_im.exe 00001360
C:\Program Files (x86)\Cisco Systems\Cisco Connect\CCPrt.exe 00000F68
C:\Program Files (x86)\Citrix\ICA Client\WFCRUN32.EXE 00001030
C:\Program Files (x86)\Citrix\ICA Client\concentr.exe 00000F0C
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C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe 00000F44
C:\Program Files (x86)\Mozilla Firefox\firefox.exe 00000A24
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00000E64
C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe 00000F00
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 00000920
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00001308
C:\ProgramData\Razer\Synapse\RzStats\RzStats.Manager.exe 0000135C
C:\Users\JUNIOR\AppData\Local\Discord\app-0.0.298\Discord.exe 00000AE8
C:\Users\JUNIOR\AppData\Local\razer\InGameEngine\cache\RzStats.Manager\RzCefRenderProcess.exe 00001F10
C:\Windows\Explorer.EXE 0000078C
C:\Windows\system32\Dwm.exe 000007A8
C:\Windows\system32\taskhost.exe 00000698
D:\Steam\Steam.exe 000010D8
D:\Steam\bin\cef\cef.win7\steamwebhelper.exe 00000FCC
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-=-=-=-=- System Information -=-=-=-=-

[Ranelegon]

Greetings, Lily Stoned!

Thank you for your patience while your issue is being investigated. In order to be able to continue on with our investigation, though, we would like to request that you provide a screenshot of your HUD layout. Once we have that, we will make sure to escalate the screenshot to the development team to review for their investigation. Thank you again for your patience, as well as your cooperation!