Another ban wave, another disappointment.

[Kohdo]

FFXIV just need a bigger team, particularly a larger community support team. The current sized support team can't keep up with the amount of players coming into the game, I really can't believe Square is not putting money into this. If you want a growing game with a large community, you need community support.

Up until recently Square was putting FFXIV profits into the development of other titles (they may still be doing so) so it's unsurprising they haven't seen fit to allocate more funds to the community support team.