So when does SE plan to credit our accounts for the multiple ongoing service issues?

[Mandudez]

Every single other service that I have ever paid for in my life would have been crediting my account long ago if there were such frequent interruptions in that service until the issue(s) were 100% resolved. I find it completely unacceptable that all we have gotten are apology blog posts and posts simply stating if the issue is currently ongoing or has stopped for the time being. We pay premium prices across the board for everything in this MMO from the base game and expansions, to subscription price, mog station items, and other physical merchandise. This has been an on and off issue now for five months.

My suggestion would be to please consider lowering the subscription prices if you can no longer guarantee the same level of server stability as pre-stormblood had.

[Bacent]

Or keep the sub the same, give everyone a retainer.

[Arrius]

Those issues are not on the fault of their side if you refer about the interruptions regarding the DDoS attack.

They could show a sign of goodwill and throw a us a bone about it, but they owe us nothing.

[Tsumdere]

This has been repeated ad nauseam - the server issues are not the FFXIV servers. It is their provider who is being hit with DDoS attacks.

[Kisagami]

I can see their point though. Many other games give small items in exchange for unexpected downtime. They could do something small like throw us some silver chocobo feathers or another form of compensation. Nothing too major, but something considering that it takes play time from people who may not be able to play a lot due to having a RL.

[kikix12]

Those issues are not on the fault of their side if you refer about the interruptions regarding the DDoS attack.

They could show a sign of goodwill and throw a us a bone about it, but they owe us nothing.

Yes and no. It's not on their side as far as DDoS goes. They can only work to mitigate it, but it's not possible to completely deal with it, true.

However, it's entirely based on contract and law in whatever country the occurrence takes place. A paid service, if interrupted, may be obligated to compensate the person by it. For example, if your network won't work for 15 out of 30 days because a hurricane destroyed the cables, you don't need to pay for the 15 days that you did not have the network, and thus your monthly bill would be reduced by half. Well, in some countries.

Basically, you pay only for the days when you CAN make use of the service without interruptions (whether or not you actually do is irrelevant here), with the exception of times that are contractually void of service (like, in this case, maintenance). Unforeseen circumstances cannot be contracted.

The company in question could, of course, try for recompense of their own if the "unforeseen circumstances" were caused by another person, or they could try to get a dotation from the country if it was a natural calamity, but that is another thing entirely.

As I said, it is dependent both of the actual contract and law, and those vary from place to place. In practice, most people wouldn't (and honestly...shouldn't) even bother with smaller or larger interruptions. The likelihood of being reimbursed is pretty low, really. I mean, law enforcers aren't very well known for understanding that what is "small" to them may be majority of the "free" budget of the person in question, and being "objective" is a myth as far as courts go. Besides, one would probably lose much more money on the random costs like transportation than get from the favorable outcome of a case (if it was favorable in the first place).
However, theory is one and practice is another. You said that Square Enix doesn't "own" anything. That's a theory. And it is possibly incorrect. It may very well owe to some of the player base, but not to others.

Well, in case that it's the ISP's issue entirely...Square Enix have nothing to do with it, however. The ISP may be liable instead.

[dotsforlife]

So when does SE plan to credit our accounts for the multiple ongoing service issues?

About the time you and every other whining person understands how networking works and who is actually at fault here.

[seraf]

I haven't been able to play since last Sunday without dc's and horrific lag that puts the game in slideshow mode so I just quit logging in. The few times I have logged in it was to test the connection only to find it was still just as bad if not worse. This is the least I've played this game since it launched in 2013 and I've never missed a month of sub time.

[ManuelBravo]

Yes and no. It's not on their side as far as DDoS goes. They can only work to mitigate it, but it's not possible to completely deal with it, true...,.

See terms of use. Technically it's not an issue being it is accessible and DC are cause of server congestion. I personally haven't had a single problem logging in or staying logged in, neither has a few of my friends being in different servers. Hate to tell you this but there are a lot of factors in which SE is not responsible for trolls out there. Sure if they can make an article about it would be nice, however it does not seem there are enough players having that issue to really make it a big deal.

[Valkyrie_Lenneth]

You should be asking the tier 1 ISPs if they will credit you. It was not a ffxiv network or server issues causing the disconnects.