Off topic:
Thank you for posting a link to the interview, Savagelf! It was a fascinating read.
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Absolutely not true. It's not black and white. It's a situation where player aptitude is on a curve. You have some horrible players. You have some godly players. You have most players average.
They find something which works for them in question and doing the MSQ trials and instances and look no further. Why should they? For a large portion of players, FFXIV is a game.
Players who want to push themselves are a different personality. They are much more competitive than they average base player. They are also more willing to do research into their class and the content. These players see FFXIV as a sport.
There is a lot of common ground between the two types of players. It just takes patience from the "sports" crowd and a willingness to learn from the "games" crowd. Sadly, it's just human nature for people to dig in their heels because they think their way is the best. All you can do is laugh, and either leave, or jump on into the content with both feet.
Now, I actually like the idea of removing four man and eight man trials from the MSQ. Several friends have told me the requirement to do hard mode dungeons for the story was the reason they went back to World of Warcraft.
This confused me, at first, because even though hard mode is more difficult than normal mode, it isn't soul crushingly hard. It just makes you pay more attention.
Sure, I've wiped a few times along the way; but, I've improved enough* that I have down every hard mode challenge I've faced so far. But, I also understand that some players just want a game.
*Health and meds affect both my awareness and my reaction time. I still manage to enjoy the story and its challenges.