If you want a company that hates their playerbase, look at any new releases by EA games. Look at the release of Battlefront II or how they removed the cancel preorder button because everyone was canceling. Making it more difficult for people to cancel.

Square Enix said they are working on it; what other game has customer service like this? Please tell me. Please tell me what game takes the critisism and automatically pushes back other planned content JUST to fix what they messed up. What company has GMs that actually talk you through the reporting process if you have been harassed and and makes you feel validated and safe? Please.. They do care. Yoshi-P cried when he disapointed the fan base before. What other company does that?