Greetings again, MalayaDrake!

Thank you for providing detailed answers in the form that I posted. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this situation, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking here or here for any details regarding the development team's investigation. Also, since these investigations may take a considerable amount of time to complete, I suggest contacting the SQUARE ENIX Support Center, just in case they may be able to assist you with finding a solution to this matter. Thanks again for your report!