Client Crashing

[MalayaDrake]

Game Client Crashes while doing company leves at Halitali, everytime was during weather changes. Anyone else having this issue? Dev's please look into this. Thanks.

[Baccanale]

Greetings, MalayaDrake!

Thank you for posting your concerns regarding your game crashing while at Halitali. In order to make sure that the development team has sufficient information to try to replicate this matter and investigate thoroughly, it would be a great help to us if you could provide the names of the leves that you were on at the time, as well as the kinds of weather conditions that you have experienced this in. In addition, the following details are vital in trying to conduct the investigation:


ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Class/Level:
Area and Coordinates:
Party or Solo:
NPC Name:
In-Game Time:
Steps:
1.
2.
3.

Thanks again for your participation!

[MalayaDrake]

ISP: Centurylink
Type of Internet Connection: DSL
Internet Connection Speed: 1.5mb download
Date & Time: 1/10/2012 @ approximately 1800hrs CST
Frequency: 2-3 times
Character Name: Malaya Drake
Race: Miqo'te (Keeper of the Moon Female)
Nameday: 25th Sun of the 5th Astral Moon
Guardian: Thaliak, The Scholar
World: Bohdum
Class/Level: Thm/50
Area and Coordinates: Near Halitali, X41, Y28
Party or Solo: Solo
NPC Name: None
In-Game Time: unknown, did not think to write that down
Steps:
1. Picked up Leve (Sergeant Rank), Leve Name's in journal leve history are as follows
1: Eye Of the Miner
2: Back in Back
3: Eye of the Miner
4: Minding the Mesas
5: The Last Flame Scout
6: Eye of the Miner
7: Pit Fighting
8: Back in Back
*The one I remember crashing on is the one where you have to kill the 4 burbles after finding out which enemies are in disguise.
2. killed 1 or 2 burbles with lightning combos, blizzard and fire spells, I was about to start on the 3rd after just having rested my MP back to full when dust storm weather started. The game froze up, then immediately crashed.
3. Logged back in, apparently to fast, i got a time out 13001 error, tried again, was able to log back in.
4. Went to go grab new company leve, no other issues, weather stayed the same, but changed back to clear later on while not in company leve.

At approximately 0145 CST on 1/11/2012 I selected the return command, returned to Ul'dah, facing the aetheryte crystal, i turned around walked up the stairs began to walk north east and the game crashed again. no weather was notices, nothing seemed out of the ordinary. I logged back in, no timeout errors this time around. Once my character finished loading onto my screen the game immediately crashed again. I again logged back in, character loaded up and this time did not crash out.

[Baccanale]

Greetings again, MalayaDrake!

Thank you for providing detailed answers in the form that I posted. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this situation, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking here or here for any details regarding the development team's investigation. Also, since these investigations may take a considerable amount of time to complete, I suggest contacting the SQUARE ENIX Support Center, just in case they may be able to assist you with finding a solution to this matter. Thanks again for your report!