DDos

[Calteru]

They have already stated they are working with their ISPs and server providers to try and find a solution. As for compensation, again, this is NOT the fault of SE. Would it be nice if they gave players a free day or something? Of course. But they are not required to give us anything. Because the gameplay interruptions are not directly caused by them, and, as per ToS, that is the only time they would be responsible to compensate their customers: if gameplay was interrupted for an extended period of time, and it was clearly their fault. DDoS is not SE's fault.

Again, it would be a VERY bad idea for SE to give anyone anything for this. That would only teach people that DDoS attack = free stuff.

[Phalk]

This is getting ridiculous.
As a costumer I feel completely screwed being unable to play while my paid time is going away.
If this continue I will stop playing the game entirely. A compensation should be in order or else I'll feel completely unprotected by this company.

The DDOS isn't their fault, alright, but the issue on RECONNECTION IS.

Right now I am unable to login AT ALL. I just get disconnected then when the loading screen ends I get disconnected again. This will go on for at least 1 hour. This is happening EVERY DAY.
I can't stand this anymore.

This happens like 9 out of 10 times I get disconnected during this DDOS. Must be some kind of protection against the DDOS but this is affecting me!

This IS Square Enix fault! Why doesn't these issues happen with WoW nowadays? It's a game that's way more mainstream and I NEVER, I repeat, I NEVER saw anything like this happening with the game in the 10 years I played it.
Also, whenever connection problems happened, it didn't matter if it was Blizzard's fault or not. they ALWAYS gave time compensation to it's players. That's because they put the customer in the first place, always.

I'm really getting fed up with the way Square Enix is treating me as a customer. The support is terrible, and now those connection problems that are unsolved for days and with no compensation in the horizon at all and everything is fine? Give me a break.


Screenshot:
I've been unable to login for 15 minutes now. After the loading screen ends I get this error and DCed again. This has been happening for A WEEK!. It is not my ISP problem. I can play other online games JUST FINE.

[Foofy]

With the constant DCing while trying to even do my WT I broke down and got a VPN. I shouldn't have to. I shouldn't be forced to just to be able to play the game but it has helped greatly. I really don't know what the motive is behind these attacks. Are they REALLY bored people? (normally they stop after a day or so) or did Yoshi-P fail to sign someone's shirt at one of the appearances last week and make someone cry?

[Phalk]

Just to interate: I'm able to login on another character. I just can't login on my main character anymore.
How can you say this is not SE's fault?

Seriously, is there a way I can ask for a full refund for this game? I'm not having any fun with this situation anymore.

[Foofy]

Just to interate: I'm able to login on another character. I just can't login on my main character anymore.
How can you say this is not SE's fault?

Seriously, is there a way I can ask for a full refund for this game? I'm not having any fun with this situation anymore.

It isn't. Not unless it is their servers will it be their fault. If you aren't having fun then step away from the computer and get some fresh air. Walk a bit. Wave to the Neighbors. Something. You could also play another game while this gets sorted out or put your money where your mouth is and deactivate your sub and put in a ticket for a refund to see if you can get it. There isn't much else you can do.

[Phalk]

It isn't. Not unless it is their servers will it be their fault. If you aren't having fun then step away from the computer and get some fresh air. Walk a bit. Wave to the Neighbors. Something. You could also play another game while this gets sorted out or put your money where your mouth is and deactivate your sub and put in a ticket for a refund to see if you can get it. There isn't much else you can do.

I got disconnected during a cutscene. I am unable to login on my character.
I can login in another character I just created.

Please enlighten me: How is this not SE's fault?

[Claviusnex]

I got disconnected during a cutscene. I am unable to login on my character.
I can login in another character I just created.

Please enlighten me: How is this not SE's fault?

How long did you wait? I have had times when a disconnect could take 5-10 minutes before the server recognized I was gone an log me off. If it has been a while I would contact support directly as it sounds like the character is hung.

[ArkNova]

Anyone taking claim for these attacks yet? Are these attackers just disgruntle players mad about lack of housing and wanting 3.x pvp back? What are these terrorists demands? Or is it just another group DDoS some ISP to have some laughs?

[Foofy]

Anyone taking claim for these attacks yet? Are these attackers just disgruntle players mad about lack of housing and wanting 3.x pvp back? What are these terrorists demands? Or is it just another group DDoS some ISP to have some laughs?

Their demands are: 1 million packages of Doritos (Cool Ranch Flavor) and an unlimited supply of Mt. Dew 2 Liter bottles.

[Claviusnex]

Their demands are: 1 million packages of Doritos (Cool Ranch Flavor) and an unlimited supply of Mt. Dew 2 Liter bottles.

You forgot the lifetime's worth of free pizzas delivered to their parents basement.