Sounds like you complain a lot.
Ok so lets really look at the numbers.
If you pay $20/30 days. with retainers.
If you Disconnect 20 times a day over 2 weeks periods, Where the interruption to the server last only 5 seconds and your able to get back on. it may take longer to log back on but not really an issue issue where as sometimes there is no relog and sometimes it's 90k disconnect.
Anyways at 280, 5 seconds disconnections. They would own you $0.01080246913 So you want them to cut you a check or a Digital items for 1 penny. Well in Canada we got ride of the penny.
Sorry you live in a world where if something isn't prefect you whine and complain because you think your entitled, The rest of us don't really care. Also the time it took you to post your request for a refund....
@150 words @ 50 word per min it took 3 mins to request a penny refund.
If the game is offline for 24 hours I don't have an issue with... if the game is off line for a 2 days. I don't have an issue. If it's much longer then 2 days I would then be thinking a credit would be in order.