Quote Originally Posted by silverlunarfox View Post
But they are taking appropriate measures. Protections against DDoS arent fool proof.

I think the only time compensation is due is when you literally cannot access their servers due to server shutdown longer than 24 hours. That seems to be the norm with most companies that don't have to compensate but choose too.

The game is not unplayable, you can still access it. Yes the lag/d-c happens, but the service is still up and available.

I am a gamer in general. I remember a couple years ago when lizardsquad decided to take down both xblive and psn......xblive (3 days) and psn (~5 days) both offered days compensation since you could not access it the whole of the holiday it was down. That makes sense.

DDoS attacks are just the name of the game now and it affects multiple games. Not just FFXIV. FFXIV was not the only game affected this last round of DDoS. So no, I do not believe it requires compensation.
Quote Originally Posted by Moonlite View Post
Before the time of pvrs and streaming. My cable dropped and I called the company before my show would start and asked if anything could be done. They said that they were sorry I was going to miss an hour of TV that I had set time aside for and said that my account was in good standing, 10 years no late payments. Not only did they credit me for that month they turned on the canadian equivalent of HBO at the time for 6 months no charge. That was one measly show missed and I wasn't even that upset. Hell local grocery chain near where I live gives 10 dollar gift card for almost any complaint. No 24pack pepsi have 10 dollars, no lunch meat you like have 10 dollars. Amazon and best buy has repeatedly credited my account for poor deliveries and they weren't even the ones responsible.
Your cable going out was the fault of your cable company, the disruption caused by a fault in their equipment. Since the problem here is not due to a fault with SE at all, and is the result of DDoS attacks on the ISP SE uses, not something SE owns, the comparison is invalid.