So when does SE plan to credit our accounts for the multiple ongoing service issues?

[Baingoleth]

lol at all the IT nerd rage. If you could stop violently shaking with indigence for a moment and read the base argument people are presenting, you might have no need to post the same response over and over.

You have a contract with SE to provide a service, their ISP provider issues are theirs to deal with, not yours. If they are failing to provide the service agreed upon in our contract, they are obligated to compensate or face breach of contract suit. Now, they have cleverly in-bedded in their ToS a clause that allows for them temporarily shut down service at their discretion. There are any number of contract law arguments that can be made on the consumer's behalf to combat this clause, such as their action being a violation of the implied covenant of good faith and fair dealing and that they are using this clause inappropriately.

You could (rightfully in my opinion) argue that it has yet to reach that point, or any other number of legal arguments to the contrary. But to babble on about how people dont anything about the internet and are therefore wrong shows a gross misunderstanding of the issue on your own part. I dont think SE owes us anything, but to pretend like their ToS is ironclad or that this problem could never spawn a real issue of compensation seems like foolishness to me.

This IT nerd is more amazed at how people want to use the forum to lash out and demand compensation from Square-Enix. I, personally, haven't seen any justification for rage and I'd go so far as to say the people here who know networking aren't raging. They've mostly been trying to assist in figuring out what caused the interruptions and explain the cause to the rest of the players. I've seen posters looking for compensation raging though. It isn't like Square-Enix's Network Operations Centre didn't make posts in the status forum and start working with NTT for a solution as soon as they became aware of the DDoS trouble. Are the people who are looking for compensation able to get compensation from Square-Enix? Are they entitled? I'm not a lawyer; I'm a network engineer. As I have stated before, Square-Enix might feel inclined to do something for these angry players but I wouldn't count on it. In this situation, I still think a better way to go about it would be to open a support ticket rather than try to shame Square-Enix on the forums publicly. Square-Enix has been diligent in reporting the trouble to NTT and in keeping us informed. Personally, I think it's mean to try and get back at them when they didn't do anything wrong.

[Chronons]

snip

Maybe raging is a bit harsh. How about, insulting others knowledge and using your own as a cudgel? Better?

I agree with you that SE isnt obligated to compensate players, but the truth of that isnt really for us to decide. That is an answer that would only come if players did file suit against the company. Until then they aren't legally obligated to do anything. They could always choose to, based on the feedback from their consumers as a measure to hedge against such damages though. Feedback from sources such as this thread. However, I dont think they will nor do I think there is any risk to them if they dont.

In any case, if they were forced to compensate players they would very likely take some legal action against their ISP. To cover any costs they are forced to play players. In which case all of the IT arguments provided here are useful. They just hold no power in the contract relationship between us and SE that I can think of.

[Baingoleth]

In any case, if they were forced to compensate players they would very likely take some legal action against their ISP. To cover any costs they are forced to play players. In which case all of the IT arguments provided here are useful. They just hold no power in the contract relationship between us and SE that I can think of.

Yes! This I could see and if this continues much longer, I would be surprised if SE doesn't get after NTT, look at new hosting and do something for the players.