how did you talk to the healer? just curious. sometimes people don't realize their gear wears. And yes there is a warning. with speed pull runs i notice gear durability goes down quick.
They might have been on their way to repair the gear when the queue popped.

never know, just confronting people with a "stop wasting 3/7 ppl time" is a e way to handle stuff. you can only speak for yourself.

we have enough fail safe, if the player is being problematic kick them. say "i notice your gear is broken, you able to repair it? if not we can kick you so you can repair it and re-queue"

that way you doing them a favor, and not doing the"stop wasting our time". though if you have standards of play pf is for you.