Can we please do something about this?

[Paladinleeds]

And just so people can't refuse to let others repair their gear (in case of trolls), make it so that crafters can force-repairs on others. I also know this sounds like it could be abused to steal others' gil, so to prevent this, make it so that gear cannot be repaired once it goes above 100% durability, so that a crafter can only repair a person's gear once.

And if they refuse to let someone repair their gear, they're being a nuisance to the party and would likely come under harassment. Kick and move on. Someone who genuinely forgot to repair their gear will accept it, move on no problems. But if they're refusing to allow someone to repair their gear and you force it on them, they'll just troll in other ways and you'll end up having to kick anyway.

that is a rude way to go about it. I would have called you an E too. Just saying, try to be nicer next time rather then a jerk. Way you went about it put them on the spot causing them to get defensive.

And then how do you approach it? No matter how you say it, someone is gonna take offence. I try to be nice about things myself but eventually you're going to hit the "Political Correctness Gone Mad" syndrome.

when you don't know why their gear was broke. Or if the queue pop'ed before they could repair.

Asking questions helps.

See earlier point, doesn't matter if you ask questions in the nicest possible way, someone will take offence to it and call you an E. Again, you run the risk of having political correctness gone mad. Could she have phrased it better? Sure. But she clearly explained what she thought was the issue. That doesn't warrant being called an elitist.