Any plans to address severe server issues?

**Riko_Futatabi** · 11-09-2017 09:16 AM

It's been over 2 months that I've had these issues. My route to server, look at this awful mess! Ahahaha...

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                          SkyRouter.Home -    0 |  125 |  125 |    0 |    0 |    2 |    0 |
|               97e7fe6a.skybroadband.com -    0 |  125 |  125 |    5 |    5 |   10 |    6 |
|             be365.pr2.hobir.isp.sky.com -    0 |  125 |  125 |   16 |   17 |   20 |   18 |
|     ae-3.r02.londen03.uk.bb.gin.ntt.net -    0 |  125 |  125 |   16 |   17 |   21 |   17 |
|     ae-3.r24.londen12.uk.bb.gin.ntt.net -    0 |  125 |  125 |   16 |   16 |   25 |   17 |
|     ae-5.r24.nycmny01.us.bb.gin.ntt.net -   34 |   54 |   36 |   82 |   82 |   87 |   83 |
|     ae-2.r20.sttlwa01.us.bb.gin.ntt.net -   29 |   60 |   43 |    0 |  158 |  184 |  156 |
|     ae-0.r21.sttlwa01.us.bb.gin.ntt.net -   44 |   46 |   26 |    0 |  154 |  161 |  154 |
|     ae-3.r23.snjsca04.us.bb.gin.ntt.net -    0 |  125 |  125 |  170 |  171 |  180 |  171 |
|    ae-45.r01.snjsca04.us.bb.gin.ntt.net -    0 |  125 |  125 |  171 |  171 |  174 |  171 |
|     ae-1.r00.scrmca02.us.bb.gin.ntt.net -    0 |  125 |  125 |  169 |  169 |  172 |  170 |
|xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net -    0 |  125 |  125 |  169 |  169 |  172 |  169 |
|                           204.2.229.234 -   18 |   76 |   63 |  174 |  175 |  179 |  179 |
|                            204.2.229.10 -    0 |  125 |  125 |  172 |  173 |  175 |  173 |
|________________________________________________|______|______|______|______|______|______|

**Baingoleth** · 11-09-2017 09:38 AM

Originally Posted by Riko_Futatabi

It's been over 2 months that I've had these issues. My route to server, look at this awful mess! Ahahaha...

Code:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                          SkyRouter.Home -    0 |  125 |  125 |    0 |    0 |    2 |    0 |
|               97e7fe6a.skybroadband.com -    0 |  125 |  125 |    5 |    5 |   10 |    6 |
|             be365.pr2.hobir.isp.sky.com -    0 |  125 |  125 |   16 |   17 |   20 |   18 |
|     ae-3.r02.londen03.uk.bb.gin.ntt.net -    0 |  125 |  125 |   16 |   17 |   21 |   17 |
|     ae-3.r24.londen12.uk.bb.gin.ntt.net -    0 |  125 |  125 |   16 |   16 |   25 |   17 |
|     ae-5.r24.nycmny01.us.bb.gin.ntt.net -   34 |   54 |   36 |   82 |   82 |   87 |   83 |
|     ae-2.r20.sttlwa01.us.bb.gin.ntt.net -   29 |   60 |   43 |    0 |  158 |  184 |  156 |
|     ae-0.r21.sttlwa01.us.bb.gin.ntt.net -   44 |   46 |   26 |    0 |  154 |  161 |  154 |
|     ae-3.r23.snjsca04.us.bb.gin.ntt.net -    0 |  125 |  125 |  170 |  171 |  180 |  171 |
|    ae-45.r01.snjsca04.us.bb.gin.ntt.net -    0 |  125 |  125 |  171 |  171 |  174 |  171 |
|     ae-1.r00.scrmca02.us.bb.gin.ntt.net -    0 |  125 |  125 |  169 |  169 |  172 |  170 |
|xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net -    0 |  125 |  125 |  169 |  169 |  172 |  169 |
|                           204.2.229.234 -   18 |   76 |   63 |  174 |  175 |  179 |  179 |
|                            204.2.229.10 -    0 |  125 |  125 |  172 |  173 |  175 |  173 |
|________________________________________________|______|______|______|______|______|______|

Oh, I see Riko_Futatabi posted his traceroute again. Yeah... That nycmny01 has been a problem for some time now...

If it was the router, I'd expect it would be fixed by now. It makes me wonder if the problem is an impairment on the physical medium across the Atlantic.

**Riko_Futatabi** · 11-09-2017 09:30 AM

Originally Posted by Kewitt

Is SE getting a DDOS attack or just the data centre?

SEs Data centers are the only ones that attack themselves.

(Lol sorry, just being dumb because I'm tired, so tired. Time for bed.)

**Baingoleth** · 11-09-2017 09:36 AM

SE NA NOC said this:

http://forum.square-enix.com/ffxiv/t...=1#post4472965

From the various traceroutes I can find around the forums and with that NOC post we can fairly say that NTT is having trouble with DDOS attacks. The trouble with mitigating DDOS attacks is that they can be a moving target. You build an ACL to mitigate and the attacker changes tactics or moves to another IP block. Redundant links and multiple routes to the destination having trouble can help but again, the attacker might adjust. At least we know there is something that can explain some of trouble expressed in this thread. You can know for certain if you are affected by doing a traceroute when you are having trouble and seeing if you have high latency or lost packets at an NTT hop. I would imagine SE would like to get these DDOS issues cleared up and NTT would like to get these DDOS issues cleared up. It's bad for business when end users can't use the products and services for which they are paying.

Is everyone who posted trouble in this thread affected by these DDOS attacks? I don't know. No one in this thread has posted any network diagnostics with any evidence.

I hope your connection trouble clears up and you can get back to playing FFXIV and if you can provide a traceroute with any indication where your connection trouble is, some players who read these forums can help you make sense of it. I'm sure SE is watching this thread also.

**Valkyrie_Lenneth** · 11-09-2017 09:53 AM

Originally Posted by Baingoleth

SE NA NOC said this:

http://forum.square-enix.com/ffxiv/t...=1#post4472965

And a couple of us got on the OP's ignore list for "not knowing what we are talking about and trolling" lol.

What do you know, ISP's having network issues.

**Baingoleth** · 11-09-2017 10:02 AM

Originally Posted by Valkyrie_Lenneth

And a couple of us got on the OP's ignore list for "not knowing what we are talking about and trolling" lol.

What do you know, ISP's having network issues.

To make it more clear, SE informed us that their ISP is having issues.

And yeah, people are getting on the OP's ignore list seems a little overboard. I think that player is just getting really frustrated with the game trouble and unfortunately some posters are taking the brunt of his frustration.

**Zarabeth** · 11-09-2017 12:01 PM

I've been having the same problem. I just go do something else. Hopefully it will get fixed soon.

**Khanscott** · 11-09-2017 02:12 PM

Using Charter Spectrum, disconnects have been persistent for the past week or so. Was in a match, which I finished while this happened, of Dead by Daylight on a separate window and was in the Star Citizen PTU on my laptop when FFXIV d/ced. So my end is not the issue. (disclaimer: it has been on my end in the past, hence that "torture test" to remove all doubt)

**reiichi** · 11-09-2017 03:24 PM

Originally Posted by Khanscott

Using Charter Spectrum, disconnects have been persistent for the past week or so. Was in a match, which I finished while this happened, of Dead by Daylight on a separate window and was in the Star Citizen PTU on my laptop when FFXIV d/ced. So my end is not the issue. (disclaimer: it has been on my end in the past, hence that "torture test" to remove all doubt)

Unfortunately, other services working fine doesn't mean your end of the connection is perfectly fine. It just means the paths to those game servers are not affected. They're likely not even hosted in one of the two USA NTT datacenters. I know it's tempting and even seems like it could be evidence for correlation, the Internet doesn't actually work that way.

--
[to all]

Like Baingoleth and I keep advising, post a traceroute when you're having connection trouble. You can easily find an IP for your server on https://arrstatus.com which nicely shows the datacenter IPs. (No, ARR Status hiding them will not somehow lessen an attack. You can pull this information on your computer too.) To get a traceroute, open up the command line (cmd.exe) and type in "tracert IPHERE". Or if you're one of the few Mac users, "traceroute IPHERE" from the Terminal.

**eternalstar01** · 11-09-2017 10:24 PM

So, I did a traceroute and it looks like it's probably a mess on my end...

What do I do with this?

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Hi I've had connection issues since patch 4.06a.